Working Together to Serve Customers Better

Epicor is home to an award-winning community of partners. By strengthening these relationships, we enhance our capabilities and build greater value for our customers. It’s important that we acknowledge the role of our partners in a larger forum: these results mark a significant milestone in our journey to recognize and celebrate exceptional unity and collaboration within our community of ISV partners.

At Epicor, we believe that our success is shared—it’s our privilege to present to you our ISV Partner Excellence Award winners for 2023:

Marketing Excellence ISV Partner

This award recognizes the outstanding performance and contributions in driving successful marketing initiatives and campaigns, with special focus on the following areas:

• Effective collaboration with the marketing team—including responsiveness, proactiveness, and open communication
• The development of relevant, consistent, innovative, and integrated marketing strategies

This year’s Marketing Excellence Partner is Smart Software, creator of solutions for statistical forecasting, demand planning, and inventory optimization.

Innovation ISV Partner

This award is presented to an ISV Partner who demonstrates exceptional innovation in developing and delivering a new software solution that significantly impacted the market, industry, or society. The award is based on but not limited to:

• Creativity and originality in the design and development of the software solution
• Technical excellence in software architecture, programming, and integration
• Positive impacts on the market or industry include increased revenue, market share, and customer satisfaction
• Contribution to solving a significant business problem or societal issue

This year’s Innovation ISV Partner is Workato, a company offering a single platform for intelligent integration and workflow automation across organizations.

Customer Service Excellence ISV Partner

This award celebrates an ISV Partner who goes above and beyond in providing superior service to our customers while working together with Epicor to increase customer satisfaction. The award is based on but not limited to:

• Demonstrated commitment to customer service excellence.
• Ability to effectively collaborate with Epicor sales to increase customer satisfaction.

Our Customer Service Excellence ISV Partner for this year is Biscit, a preferred Epicor technology partner for companies throughout Australia, providing end-to-end support for implementation of Epicor solutions.

Cloud ISV Partner

This award recognizes an ISV Partner who displays exceptional leadership and performance in delivering cloud-based solutions to customers.  The award is based on but not limited to:

• Innovative use of cloud technologies to solve complex business problems or create new business opportunities. 
• Consistent delivery of high-quality cloud solutions that meet or exceed customer expectations.

This year’s Cloud ISV Partner is Microsoft, recognized for delivering an integrated and open cloud platform in six critical business areas: security, infrastructure, digital and app innovation, data and AI applications, and modern work.

ISV Partner of the Year Award

Finally, we are proud to announce the highest honor, celebrating a partner who has consistently made outstanding strategic contributions throughout the year.

This year’s ISV Partner of the Year is ancora Software, creator of a streamlined, advanced data capture solution that, unlike traditionally overly complex versions of this software, is easy to configure, implement, and support—all the better to exceed customer expectations while fostering innovation and growth.

Our strong ISV partnerships strengthen our connections with hardworking businesses in the make, move, sell, economy—delivering value at every stage of the supply chain. Congratulations to all our winners.

Learn more about how Epicor can help your business thrive.

Carmen Castro

Product Marketing Manager

Carmen Castro is a seasoned professional with over a decade of experience at Epicor. As a Senior Product Marketing Manager, she leads a team dedicated to supporting automotive solutions and driving key initiatives like cloud adoption and enhancing customer experience. She holds a Bachelor’s degree in International Affairs from Tecnológico de Monterrey University. Carmen lives in Mérida, Yucatán, where she enjoys exploring the city with her family and discovering new beach spots. Her hobbies include reading books and listening to podcasts on health and wellbeing, spending quality time with family and friends, experimenting with healthy recipes in the kitchen, and sunset walks with her dog.

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