Deliver World-Class Customer Service

Manage contact information for your customers, suppliers, and vendors—access it from any device with Contact Management. Track interactions in real time so every employee has complete and accurate information.

Proactively manage your sales territories and the entire life cycle of all opportunities. Lead and Opportunity Management helps you convert more prospects into customers, target the highest value opportunities, and increase sales revenue.

From initial call to resolution and follow-up, Case Management is a customer-focused solution for personalized, high-quality service. It enables your service team to manage case loads, respond quickly to customers, and achieve outstanding customer satisfaction.

Targeted communications can give you a powerful competitive edge. Marketing Management enables you to measure the success of marketing campaigns, understand your target market, improve communications, and build customer and prospect relationships.

Empower your sales force by providing mobile access to the entire CRM suite of capabilities on any iOS™ or Android™ device. You can manage the sales cycle from lead to quote—anytime, anywhere.

Consumer trends influence B2B buying expectations and behaviors. Deliver a modern eCommerce experience while meeting the unique needs of business buyers—including special promotions, price lists, repeat purchases, and the ability to pay on account.

With the Kinetic Integration to Salesforce.com, you can help ensure that your contact management system and your Kinetic CRM solution are always in sync. Get a unified source of truth for the vital sales insights you need.