Deliver quality patient-centric care with smart, compliant, and scalable software tailored for community care.
Community care providers face unique challenges in coordinating mobile staff, scheduling, and managing real-time updates across dispersed locations. They require solutions that streamline caregiver dispatch, ensure secure client data management, and support compliance with industry regulations, all while addressing the complexity of in-home services.
Benefits for Community Care Providers
Epicor Senior Living (SL) is designed specifically for the unique needs of community care providers in Australia. It supports the management of personalised care plans, compliance with local regulations, efficient rostering, and seamless coordination of mobile workforces, ensuring that in-home care services are well-organised and adaptable.
Senior Living helps in-home care providers address key operational challenges, offering solutions to improve care planning, resource coordination, and compliance management. It enables efficient handling of client records, schedules, and financials, ensuring seamless care delivery across dispersed locations.
Senior Living offers community care providers comprehensive solutions for managing client care plans, coordinating workforce logistics, handling complex billing tasks, and integrating compliance with Australian standards. It helps efficiently handle administrative and operational challenges across various locations, maintaining accuracy and security throughout.
Stay aligned with evolving regulations in community and home care. Epicor Senior Living integrates with government funding portals to help automate tasks like claims submissions and reporting for programs such as HCP and CHSP. It also streamlines documentation and supports accurate record-keeping. Epicor Solutions assist organisations in managing complex regulations and maintaining efficient reporting, enabling care providers to focus on daily operations.
Compliance with Services Australia and legislative changes is supported through automated reporting and real-time updates, ensuring adherence to evolving regulations. The system offers flexible scheduling tools that handle absences or changes in client needs, adjusting care delivery based on resource availability and real-time updates.
Automated billing simplifies management of funded and non-funded care packages, including HCP and CHSP. It handles rate adjustments, unspent fund calculations, and automates billing updates for accurate financial records
Real-time rostering tools schedule caregivers based on location, skills, and availability, while mobile access allows staff to update and manage tasks remotely.
Comprehensive care planning tools allow providers to tailor services to individual client needs, enabling a client-centric approach with personalised scheduling and preferences. A single, integrated client record follows the individual throughout their care journey, ensuring consistent data access and supporting continuity across various services.
Secure content and document management features protect sensitive client data, ensuring compliance with privacy standards and reducing the risk of breaches.
Integration with clinical, medication, and other systems supports efficient client record management. Automating routine processes and claims submissions simplifies operational tasks and helps manage funding for HCP and CHSP programs.
Automates resource allocation by scheduling caregivers based on location, skills, and client preferences, while allowing for easy adjustments due to absences or changes.
Caregivers can access tasks, update client records, and capture case notes from any location using mobile devices, ensuring continuity of care even in remote areas.
Manage HCP and CHSP packages, facilitating seamless service delivery, funding adjustments, and reporting to meet the needs of Australia’s aging population.
Cloud-based architecture and composable software solutions enable providers to scale their services, facilities, or care packages as needed. This flexibility ensures that the system evolves with the organisation's growth, supporting adaptability, agility, and business continuity.
Streamline rostering and resource allocation, so that that care staff are efficiently deployed. Automate schedules and manage workforce needs quickly to maintain service quality in high-demand periods.
The system manages the use, records, and payments for external contractors, including invoicing for outsourced services through a centralised workbench. Manage the use, records, and payments for contractors involved in care delivery, with built-in tools for service tracking, invoicing, and reporting to streamline oversight.
Centralised tools support detailed care planning, enabling personalised service delivery that aligns with individual client needs and preferences within home and community settings. A single, integrated client record follows the individual throughout their care journey, ensuring consistent data access and supporting continuity across various services.
Automates HCP leave rule calculations, ensuring accurate adjustments in funding and billing when clients are on leave, helping to maintain consistent financial management.