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Streamlining Care with Integrated Solutions

As the Australian aged care industry faces increasing pressures from legislative changes, growing demand, and a need for efficient care delivery, the future of aged care depends on proactive adaptation. Senior Living provides a tailored ERP solution that helps providers streamline operations, manage compliance, and support resident-centric care across residential, community, and retirement living.

Helping care providers:

  • Streamline operations for quality care
  • Simplify compliance with changing regulations
  • Efficiently manage care funding
  • Boost efficiency with integrated systems
  • Improve care with mobile-friendly tools
Read more about challenges we solve

30%
Yearly demand growth for home care

$338.5 million
Government three-year investment in aged care workforce

173%
Projected increase in aged care workforce by 2050

200 minutes
Required care time per day for aged care workers

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Tailored Solutions for Care Providers

Residential Care

Senior Living assists residential care providers by organising clinical care, aligning with regulatory requirements, and connecting financial and administrative functions. This system helps manage care and operations more effectively in facility settings.

Community / Home Care

For community care providers, Senior Living supports scheduling, managing mobile workforce, and accessing real-time data. It helps with service billing and compliance, and allows for secure information management in home-based care environments.

Retirement / Independent Living

Senior Living helps retirement living providers manage resident services, property operations, and care plans. It integrates administrative and financial workflows, aiming to improve efficiency and better meet resident needs.

Epicor is honoured to be recognised as a Leader in the 2024 Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises, for two years running.

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Benefits for Care Providers

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Specialised for Enhancing Aged Care in Australia

Epicor Senior Living is tailored specifically for the Australian aged care sector, aligning with local legislative requirements and industry standards, it empowers providers to efficiently deliver high-quality patient-centric care. Supporting regulatory methodologies around:

  • Compliance with Australian Aged Care Quality Standards.
  • Streamline claims with built-in integration to government funding portals.
  • Supports AN-ACC funding model for financial optimisation.
  • Enables personalised care planning under Consumer Directed Care (CDC) guidelines.
  • Manages incident reporting per Serious Incident Response Scheme requirements.

Delivering Quality Personalised Care

Epicor Senior Living delivers personalised, quality care through a fully integrated system tailored to each resident's unique needs, enhancing care precision and resident satisfaction in Australian aged care facilities.

  • Integrates care and financial management for personalised care planning.
  • Maintains comprehensive profiles for tailored resident care.
  • Can sync with clinical systems for updated, personalised treatments.
  • Adapts billing to individual financial and care requirements.
  • Manages resident feedback to continually enhance care quality.
Senior man in wheelchair smiling
Senior man and his daugther looking a tablet

Secure, User-Friendly, and Efficient Aged Care

Boost operational efficiency with a single unified solution for optimising aged care. Senior Living handles marketing, administration, client relations, procurement, document management, and finances. Streamline workflows, minimize manual tasks, and enhance productivity, empowering your team to concentrate on delivering superior care.

  • Manage all aspects of care from a single user-friendly interface
  • Automate Medicare claims and funding adjustments
  • Compliance and privacy with secure, comprehensive document management and data protections
  • Adapts to various care scenarios with flexible, accurate billing processes

Integrated Compliance Management

Stay ahead of legislative changes with Epicor Senior Living offers robust compliance features and built-in integrations with government funding portals, enabling providers to stay ahead of legislative changes. Our solution adapts swiftly to new regulations, automates compliance reporting, and maintains secure, accurate records. By simplifying regulatory adherence and automating funding processes, Epicor helps your organisation avoid costly penalties, accelerate cash flows, and maintain high standards of care. This ensures you remain compliant while focusing on providing exceptional care to your residents.

Senior couple sititng on a couch while looking a tablet

Unlock your organisation’s unique ability to meet the needs of a dynamic aged care market.

Download the 2025 Guide to Agile Aged Care

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Guide to an aged care asset cover

Overcoming Challenges in Aged Care with Senior Living

Navigating Regulatory Compliance & Changes

Centralised tools simplify compliance management, making it easier to access key documents and automate reporting processes. Stay up to date with evolving Australian legislation using integrated compliance features.

Managing Flexible and Accurate Billing Processes

Tailored for aged care, it streamlines billing by managing diverse payment structures like daily fees, deferred fees, and split billing, enhancing accuracy and reconciliation of funding.

Addressing Financial Management Pressures

Financial management systems simplify billing and fund reconciliation, helping aged care providers manage diverse funding sources and ensure accurate, timely financial operations across residential and community care settings.

Personalising Care for Patient Expectations

Resident management capabilities store comprehensive client data, allowing providers to offer personalised care. Use real-time data to make informed decisions and meet the growing demand for individualised services.

Integrating Technology for Efficient Operations

Seamless integration with clinical care, medication management, and other systems ensures smooth client record management. Automate routine processes and reduce manual tasks to enhance operational efficiency and care delivery.

Managing Rising Costs and Operational Efficiency

Procurement and resource management tools optimise purchasing and asset tracking. Automate billing and resource allocation to minimise costs while maintaining high service standards across care operations.

Real-Time Data Access and Actionable Insights

With robust data insights and reporting tools, providers can access real-time performance metrics, improving decision-making and enabling data-driven care management.

Adapting to New Funding Models and Care Packages

Manage HCP and CHSP packages, facilitating seamless service delivery, funding adjustments, and reporting meeting the needs of Australia’s aging population.

Scalable, Flexible Deployment Options

Cloud-based architecture and composable software solutions enables providers to scale their services, facilities, or care packages as needed. This flexibility ensures that the system evolves with the organisation's growth, supporting adaptability, agility, and business continuity.

Overcoming Workforce Shortages

Streamline fostering and resource allocation, so that care staff are efficiently deployed. Automate schedules and manage workforce needs quickly to maintain service quality in high-demand periods.

Scaling Infrastructure and Facilities Management

Facilities management tools help track maintenance, equipment, and accommodations across multiple sites. As organisations grow, these tools support expansion and optimisation of care facilities.

Business Applications

Epicor Senior Living

Software solutions designed specifically for the aged care sector to help streamline operational efficiency, support compliance, and foster greater organisational agility.
Automation Studio

Automate workflows, integrate apps, and empower teams with Epicor Automation Studio, powered by Workato.
Epicor Financial Planning and Analysis (FP&A)

Create quick and accurate financial statements, reports, budgets, plans, and forecasts—in the cloud or in Excel.
Epicor Content Management (ECM)

Epicor enterprise content management (ECM) and business process automation tools give teams what they need to work more efficiently.

Get in Touch

Bring us your questions. Tell us what's working and what's not. We'll work with you to curate the right solution for your aged care organization.

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