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Epicor Customer Support

In today’s fast-paced world, timing is critical. That’s why Epicor Support provides a highly responsive experience. More than 600 support analysts with deep industry expertise have an average of six years of experience. These Epicor employees serve as customer advocates and are responsible for seeing cases from submission to resolution in 30 languages across our 12 global support centers through the EpicCare support portal.

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Here to Serve You

Industry Expertise

Over 600 tenured Epicor-employed support analysts with industry expertise are located around the world.

Award-Winning Customer Portal

The EpicCare support portal is available 24/7 to empower you with information and resources.

Anytime, Anywhere Access

Proactive resources are available through our dynamic self-service model, or receive support from knowledgeable analysts.

"EpicCare has been great—really easy to use, so it is within minutes of logging a case…..I have a response back."

Brian Shirk
CIO, LB Water

“Support has gone above and beyond a number of times for me...Gave me a response in 30 minutes. I was expecting a couple of hours.”

George Amrhein
ERP Administrator, Astec Industries

"The support that we get is second to none and that makes my job and my life so much easier."

Will Dunn
Regional Vice President, Standard Supply

Your Product is Supported on EpicCare



Acclaim

Ace Corp

AconneX System Status

ADIS

Array

Avante

AVP

Business Products

BisTrack Americas

BisTrack UK

BVP

Catalyst

Clientele

CMS

CSD

D2K

DataFlo

Dimension

Disc

DotNetIT

E4SE

Eagle

Eagle for the Aftermarket

Eclipse

ECS 4GL

ECS Dimensions

ECS Pro

ECS Pro Estimating

ECS Productivity Products

ECS Version 2

Enterprise

Epicor Dimensions Canada

Epicor Direct Aftermarket

Epicor Cloud ERP

Epicor ERP

Epicor Silk

Falcon/Catalyst

Faspac

HRMS

Informance

iScala

iSolutions

ITSM

JCON

Kinetic

Lasercat

LumberTrack

Manage 2000

ManFact

Mattec

Prelude

Prism

Propello

Prophet 21

SDI

Series 12

Service Dealer Products

SHIP

Silk Dimensions

Silk Systems

Solarsoft – Other

Stanpak

T-21

Tropos

Turns

Ultimate

V2

Vantage

Vision

Vision Next Gen

Vista