Perhaps more than in any other industry, retail customers have a connection to where they shop, and the brands to which they are loyal. They expect a full-circle, seamless retail experience—from in-store browsing to online shopping, from quick checkouts to valuable loyalty rewards.  Successful businesses who share this vision need a seamless command of inventory management, a big-picture view of their supply chain, and an on-the-spot ability to give customers exactly what they want and more. What ties all of these benefits together? The answer is data.

The future of connected retail is here: With the right data-driven solutions deployed in the cloud, your business can simplify everyday operations so you can make important decisions quickly—even if you’re not onsite. You’ll be able to scale easily and stay one step ahead of seasonal variations in customer demand. Your workforce can be freed from manual tasks and able to serve more customers—at the checkout, in the aisles, or online.

The Cloud Difference

Epicor Propello is a native cloud retail management system (RMS) with a thoughtfully designed modern, easy-to-use interface. From lower total cost of ownership to faster deployment with automatic updates, Propello can empower you with all the advantages of the cloud. Its unique pure web application can give you clear visibility into vital inventory information and customer details, while Mobile Point-of-Sale (POS) means you and your workforce can stay connected from the store aisles to outdoor locations.

Lower Costs, Higher Security

As your business evolves, Propello can help you expand and scale without the burden of expensive on-premises IT servers, vulnerable databases, and related infrastructure for you and your staff to continually upgrade and maintain. Instead, you’re enabled with the right tools to develop a business strategy from a modern data center—with security best practices, built-in redundancies, and procedures designed to reduce your risks and support business continuity in the face of unexpected disruptions.

Improve Margins and Increase Profitability

Inventory is at the heart of retail operations, and Propello helps you derive the most value from what’s on your shelves:

  • Increase sales volume using real-time, rule-based promotions
  • Improve margins with a flexible pricing engine
  • Optimize and manage inventory based on customer buying habits
  • Take the guess work out of inventory management with automatic and suggested reordering and forecasting
  • Use embedded analytics and dashboards to support real-time business decisions

Enhance Staff Satisfaction

Propello can help you empower your employees to do more with customers while eliminating time-consuming, routine tasks:

  • Simplify the point-of-sale process with capabilities like Quick Find and Product Information Lookup
  • Streamline the onboarding experience from start to finish
  • Appeal to a multigenerational workforce, thanks to an intuitive user experience and easy-to-follow processes
  • Stay connected without being tied to a fixed location with mobile functionality that includes POS, shelf maintenance, price checks, product information lookup, and more

Build Customer Experiences While Growing Loyalty

First-time shoppers can become long-time buyers thanks to Propello-powered seamless checkout capabilities, enticing loyalty programs, and customized service:

  • Deliver customized checkout recommendations, with customer view and history available right at the point-of-sale
  • Efficiently manage customer data along with loyalty and rewards programs
  • Delight your customers with speedy POS transactions and Propello’s offline capability that keeps things up and running even when the internet is down

Voices from the Aisles

Store by store, purchase by purchase, Propello is designed to make things easier for independent retailers. But don’t take our word for it.

“I’d been using an on-premises system for over 20 years, but updates were complex and piecemeal. Epicor Propello was the perfect opportunity to move my retail systems to the cloud and ensure I could benefit from future updates and new features as I needed them,” says Charlie Vandini, owner of North Plymouth Hardware. “With Epicor Propello, I can now multi-task and complete jobs in the course of about five minutes, which I’ve never been able to do before. Since moving to Epicor Propello, it’s clear the platform is the central piece of the puzzle in continuing to drive the business forward.”

"My staff can use the Propello offline mode and not miss a beat if the internet is down. The stores can still operate without turning away customers. There’s no down time and I’m not losing sales."

Jeff Ukrainec, Vice President

Donated Goods Operations | Goodwill of Greater Detroit

Similarly, Rafael and Stephanie Amaton gained a 360-degree view of their inventory and operations when they switched to Propello for their family business, Amaton Baby Imports. “Epicor Propello has completely streamlined how we run our store, which is vital with just two people running the business,” Rafael says. "We can make quick decisions based on live data to meet customer demand and take advantage of the opportunity to grow our business." The Amatons use this data to monitor buying patterns, adjust inventory and promotions, update pricing, and react immediately to changes in customer demands.

“We can scan and see everything we need to know about every one of our 15,000 different products, saving trips to the stockroom and removing manual work,” Rafael explains. “For example, we can update the prices for our 200 ribbon styles in just two minutes.”

A Strong Foundation Helps Build the Future

The things that drew customers to your store at its founding haven’t changed over the years:

  • Warm, personalized service
  • Products your shoppers want (including those they don’t know they want yet)
  • Convenience and accessibility of a local, familiar name
  • Trust built on years of customer satisfaction

Emerging technologies won’t eliminate this foundation—rather, they can strengthen it, empowering you and your employees to do an even better job at surprising and delighting customers, from the first greeting of the morning to the last sale of the night.

Learn how Epicor Propello can make every day easier for your business.

Elizabeth Hawes
Senior Product Marketing Manager
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