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A Complete Software Suite for Last-Mile Logistics

Elite EXTRA offers solutions to streamline last-mile deliveries and returns. Reduce last-mile delivery costs, increase delivery speed, and simplify the returns process all through one, fully-integrated suite of solutions.

Enhance your operations and exceed customer expectations with:

  • Optimized and automated routing and dispatching
  • Automated returns management
  • Streamlined third-party delivery

Solutions

Routing and Dispatch

Through automated routing technology, ensure faster customer deliveries and lower costs for your company. Keep your team and customers informed with real-time ETAs, driver tracking, and delivery notifications.

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Delivery Network

Augment your fleet with millions of drivers from the nation’s top delivery services, including DoorDash, Uber, and Frayt. Get a quick and easy snapshot of provider options, times, and costs to select the best option for every order.  

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Returns Automation

Keep your customer and operations team up-to-date on the status of every delivery. Epicor’s streamlined customer portal and online returns dashboard tracks every phase of the return, from package pickup to credit issuing.

Additionally, businesses can automate and enforce their returns policy through rules-based customizations.

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Epicor is honoured to be recognised as a Leader in the 2024 Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises, for two years running.

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Benefits

Optimized and Automated Routing

Smart routing, made simple. Optimize deliveries for speed, customer priority, traffic, or location proximity. Set delivery zones and automate dispatch. Drivers get the perfect route every time and can focus on customers, not maps.

Driver Mobile App and Tracking

Empower drivers and simplify deliveries through streamlined routes, clear tasks, and an easy feature for signature or photo proof with every drop-off. Additionally, real-time driver tracking keeps everyone on the same page for informed, happy customers.

Real-Time Customer Notifications

Keep your customers informed throughout the entire fulfillment process with personalized text and email alerts. Also, impress your customers with a delivery tracking page where they can follow their delivery in real-time.

Third-Party Delivery and Fleet Management

Get instant access to millions of delivery drivers from the top fleets like DoorDash, Uber, Roadie, and Frayt. Send orders to the best available third-party driver for proximity and cost, speeding up delivery operations.

Live Returns Dashboard

Get full visibility of every customer return through a live returns dashboard. Manage return requests, view purchase history, and completely streamline your returns process with this online dashboard.

Online Customer Portal

Offer your customers their own online portal to place orders, request returns, and view live updates. Integrated directly with your Elite EXTRA site, your customers keep informed in real time.

Automated Returns Policy Enforcement

With an advanced rules engine, configure your system to automatically enforce your company’s return policy. As return requests come in, the system will automatically authorize or deny requests, informing customers about specific aspects of your returns policy.

Business Analytics Reporting

With in-depth reporting capabilities, Elite EXTRA provides your managers key logistics insights needed to make fast, accurate business decisions. Easily run reports to calculate route profitability, measure driver performance, and much more.