Epicor to Leverage MicroStrategy HyperIntelligence Technology to Help Service Providers, Consumers Anticipate Future Maintenance and Repair Events by Vehicle
Epicor, a global leader of industry-specific enterprise software to promote business growth, today announced an agreement with global analytics and business intelligence provider MicroStrategy Incorporated to deploy the new Epicor Predictive Maintenance Assistant (PMA) solution via MicroStrategy’s HyperIntelligence® technology. HyperIntelligence embeds instant, zero-click insights within users’ existing business tools, providing convenient, pervasive access to data at virtually any point of decision.
Epicor PMA marries AI technologies with the company’s deep insight into part consumption by vehicle year/make/model/engine and market to help users – including service providers and consumers – predict upcoming maintenance and repair events. This capability can help service businesses accelerate growth by offering comprehensive, data-driven recommendations to their customers.
“This is a critical step in helping shops and their customers make fact-based decisions about vehicle service,” said Tim Hardin, senior vice president and general manager of Automotive at Epicor. “Building these AI-driven insights is only part of the equation – we are also making sure they are easily available and consumable by shop professionals and other customers.”
HyperIntelligence delivers data via “cards” that appear in applications people already use to do their jobs. The user simply hovers over keywords or phrases to surface a card and preview available data. The technology also enables users to act on data insights directly within their existing applications.
Each HyperIntelligence card is built using MicroStrategy’s governed metadata semantic layer, which helps match insights to the vehicle and service(s) in real time as the service writer is preparing an estimate and/or interacting with the vehicle owner.
“As a leader in embedded analytics, we’re innovating radically better experiences, like HyperIntelligence, to accelerate insight-driven decision making for everyone—not just data-savvy analysts. Solutions like these are what set us apart from everyone else in the analytics industry,” said MicroStrategy President Phong Le. “We’re excited to play an integral role as Epicor transforms the automotive service market. Suppliers win. Service providers win. Consumers win. All made possible with the power of our platform.”
Epicor aftermarket data analytics today offer visibility into more than 1 billion part transactions and nearly 140 million vehicle repair events per year. In addition, the company’s cloud data pools track current availability and historical performance of inventory items representing virtually all popular brands and product categories. In addition to the new PMA solution, Epicor is introducing an AI-driven Predictive Inventory Assistant for parts wholesalers and retailers. Epicor industry data analytics solutions already in wide use within the automotive aftermarket include industry brand and item market performance indices; vehicle part replacement rates; vehicle repair market “baskets” featuring related items and adjacent repair events; and brand-specific product catalog holes and market coverage analyses by vehicle.
For more information regarding Epicor aftermarket industry data analytics, visit https://www.epicor.com/EPICResults or call 888.463.4700 (option 5).
Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. More than 45 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.
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