在講求速度的現今社會,時間就是關鍵。這就是 Epicor 支援提供高效率回應體驗的原因。超過 600 位具備深入業界專門知識的支援分析師,他們平均擁有六年經驗。這些 Epicor 員工擔任客戶倡導人,負責處理個案從提交到解決的整個過程,當中涉及 EpicCare 支援入門網站 12 個全球支援中心和 30 種語言。
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Essential Support All customers with Essential Support have access to:
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Pro Support In addition to the benefits listed for Essential, Pro Support includes:
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To inquire about your Epicor support plan click here. To learn more about our support plans contact sales.
Over 600 tenured Epicor-employed support analysts with industry expertise are located around the world.
The EpicCare support portal is available 24/7 to empower you with information and resources.
Proactive resources are available through our dynamic self-service model, or receive support from knowledgeable analysts.
「EpicCare 相當之好——真的容易使用,數分鐘內即可記錄個案並取得回應。」
「我已多次使用支援服務獲得超乎預料的優質服務…他們在 30 分鐘內就回應我了。我還想著應要花數小時。」
"The support that we get is second to none and that makes my job and my life so much easier."
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