Product-Specific Terms and Third Party Applications Terms

Product

Additional Terms

Advanced Financial Reporting (AFR) Business Objects (All)

Business Objects is licensed pursuant to the SAP Authorized Reseller End User License Agreement or similar agreement available on www.sap.com/company/legal/index.epx in effect at the time licensed.

Epicor Knowledge Mentor (All)

Epicor Knowledge Mentor is licensed pursuant to the SAP Authorized Reseller End User License Agreement or similar agreement available on www.sap.com/company/legal/index.epx in effect at the time licensed.

ITSM (All)

ITSM Crystal Reports Distribution Role is licensed pursuant to the SAP Authorized Reseller End User License Agreement or similar agreement available on www.sap.com/company/legal/index.epx in effect at the time licensed.

Microsoft Products (All)

Microsoft products are licensed separately pursuant to the Microsoft End User License Agreement (included with the product) and are licensed only for use in connection with Epicor applications and third-party applications supplied by Epicor to Customer.
Support amounts referenced in an Order include fees for Microsoft Embedded Maintenance.

Microsoft SQL Servers

Microsoft SQL Server is licensed on a “core” basis, which allows an unlimited number of users or devices to connect from either inside or outside a firewall. One Microsoft “2-Pack” SKU is required for every 2 cores; and a minimum of 4 cores are required for each physical processor (even for 2-core processors). Visit www.microsoft.com/sql or use Microsoft’s MAP Toolkit (separately available at www.microsoft.com/map) for assistance in determining the proper core license count.
Customer is responsible to ensure the appropriate amount of core licenses are obtained for its system(s). By submitting an Order, Customer hereby represents and warrants that it has done so and that the core licenses being obtained by Customer under the Order fulfill Microsoft’s license requirements. If Customer increases the number of cores or processors on a server containing SQL Server or reinstalls the SQL Server software onto a different server it must re-determine its license needs and immediately obtain additional core licenses as required.
Microsoft SQL Server “runtime” licenses are limited for use solely in conjunction with Epicor applications and third-party applications supplied by Epicor. A Microsoft SQL Server “runtime” license may not be used to develop new applications, databases, or tables for non-Epicor supplied applications.

Smart Software Products (All)

Smart Software Products are licensed separately pursuant to the Smart Software License Agreement (included with the product) or similar agreement available at smartcorp.com/smart-master-saas-agreement-for-epicor-customers/ in effect at the time licensed.

Supply Chain Management

EDI license does not include any third-party software, translation maps, or customizations necessary for full EDI implementation.

Avalara Products (All)

Any Avalara Services are not licensed pursuant to your Epicor EULA/MCA but provided separately pursuant to the Avalara Inc "Avalara Terms and Conditions" ("Avatax Agreement"). a current copy of which is available to review at www.avalara.com/terms. Epicor performs "first-line" Support for the services described in the AvaTax Agreement. All other maintenance and support is delivered by Avalara. Epicor will pass through to you any representations and warranties provided to the "End-User" in the AvaTax agreement, to the extent not already so provided directly to Customer. Epicor will use reasonable efforts to assist Customer with any dispute between it and Avalara in performing the services described in the Avatax Agreement. 

Epicor currently resells the initial 12-month SaaS subscription period for the AvaTax SaaS Services. Avalara offers an additional 3 months for no additional fee, resulting in an initial effective subscription term of 15 months. All AvaTax renewals and terminations will be contracted directly with Avalara.

Epicor Prophet 21 (Included Sybase Programs)

Epicor Prophet 21 includes certain PowerBuilder and InfoMaker applications originally developed by Sybase (now SAP SE or an affiliate thereof) (the “Sybase Programs”), which may contain third party open source and/or other types of free download components (“Free Download Components”) that require the pass-through of third party notices and/or license terms, which are identified in the Free Download Components List applicable to Sybase PowerBuilder version 12.5.x and InfoMaker v11.5.x available at www.sybase.com/softwarelicenses/thirdpartylegal .
The Free Download Components are provided “AS IS” by the third party licensors thereof, who disclaim all liabilities, damages, warranties, indemnities, and other obligations of any kind, express or implied, with regard to the Free Download Components. Nothing in the foregoing affects any performance warranty provided by Epicor with regard to Epicor Prophet 21 solution as a whole. The Free Download Components are excluded from any indemnity provided by Epicor or its suppliers (including without limitation SAP SE or its subsidiaries or affiliates) in the Agreement. For the avoidance of doubt, SAP SE (and its subsidiaries and affiliates) shall not be responsible for any direct, indirect, incidental, special and consequential damages under the Agreement with respect to the Sybase Programs including any Free Download Components contained therein.

SecturaFab Platform (includes integration and 1 User), SaaS
Additional SecturaFab Users, SaaS
SecturaPAQ Platform (includes integration and 1 User), SaaS
Additional SecturaPAQ Users, SaaS

This application is offered by SecturaSOFT – an independent third party. SecturaSOFT offers an SLA and credits for their cloud-based applications, as follows:

Service Level Agreement
And Process
SecturaSOFT SaaS Services and Hosting Services
(Updated July 7th, 2021)

Overview
This SLA applies to SecturaSOFTs SaaS-based services (“SaaS Services”) and hosting services (“Hosting Services”). The SaaS Services and Hosting Services are also referred to herein as “Services”.
If we do not achieve and maintain the Service Level for the Services as described in this SLA, you may be eligible for a credit towards a portion of your monthly Services fees. We will not modify the terms of your SLA during the initial term of your Services subscription; however, if you renew your subscription, the version of this SLA that is current at the time of renewal will apply throughout your renewal term. We will provide at least 90 days’ notice for adverse material changes to this SLA.

Delivery of Services
SecturaSOFT will perform the Services in accordance with its standard policies and procedures then in effect.

Service Level
SecturaSOFT commits to provide 99.5% availability of the Services (taken as a whole) during each calendar month of your Services term. “Availability” is computed as follows:Downtime: Any period of time when you are unable to access the Services (taken as a whole).Maximum Available Minutes: the total accumulated minutes during a calendar month that the Services are deployed.

Service Credits
Customer is eligible to receive a service credit if Availability during a calendar month falls below 99.5% and Customer is detrimentally impacted. The service credit will equal 10% of the applicable Services fees paid for such month for each full percentage point Availability falls below 99.5%, but not to exceed 50%. For example, if Availability during a calendar month is equal to 97.5%, then the available service credit is equal to 20% of the Services fees paid for such month.

Credit Request
To receive a service credit, you must request the credit by emailing support@secturasoft.com or other SecturaSOFT designee in writing within 30 days following the end of the calendar month you’re eligible to receive a credit. SecturaSOFT will calculate Availability using its systems logs and records. You must be in good standing to receive a service credit hereunder. Any service credits will be applied to a future Services invoice. If no further invoices apply, any available service credit will be refunded to you. You may not unilaterally offset an invoice.
If you purchased the Services from a reseller and the reseller invoices you directly for such Services, you will receive the service credit directly from your reseller, and the reseller will receive a service credit directly from us.

Limitations
This SLA and the Service Level do not apply to any Availability issues:
• Due to factors outside our or our supplier’s reasonable control (for example, natural disaster, war, acts of terrorism, government action, or a network or device failure external to our data centers, including at your site or between your site and our data center);
• That result from the use of services, hardware, or software not provided by us, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party applications or services;
• Caused by your use of the Services after we advised you to modify your use of the Services, if you did not modify your use as advised;
• Caused by your failure to (i) apply conforming updates to on-premises software furnished to you as part of the SaaS Services or (ii) maintain an application support subscription for applications hosted as part of the Hosted Services and/or fail to apply updates to the hosted applications or supporting client-side applications.
• With respect to non-production (e.g., test and trial) environments and/or preview, pre-release, beta or trial versions of the Services;
• That result from your unauthorized action or lack of action when required, or from your employees, agents, contractors, or vendors, or anyone gaining access to our network by means of your passwords or equipment, or otherwise resulting from your failure to follow appropriate security practices; or
• During scheduled maintenance.

Advanced Requisition Management (ARM), Base, SaaS
ARM Additional Named Users, SaaS
ARM External Integration Suite Additional Named Users, SaaS
ARM External Integration Suite, Base, SaaS
ARM Transfer Module Additional Named Users, SaaS
ARM Transfer Module, Base, SaaS

Precise Business Solutions SERVICE LEVEL AGREEMENT

Overview

This SLA applies to Precise Business Solution’s SaaS-based services (“SaaS Services”) and hosting services (“Hosting Services”). The SaaS Services and Hosting Services are also referred to herein as “Services”.

If Precise Business Solution (“we” or “Precise”) do not achieve and maintain the Service Level for the Services as described in this SLA, you (the end user) may be eligible for a credit towards a portion of your monthly Services fees. We will not modify the terms of your SLA during the initial term of your Services subscription; however, if you renew your subscription, the version of this SLA that is current at the time of renewal will apply throughout your renewal term. We will provide at least 90 days’ notice for adverse material changes to this SLA. You can review the most current version of this SLA at any time by visiting https://www.epicor.com/en-us/company/legal/third-party-terms/.

Service Level
Precise Business Solutions commits to provide 99.5% availability of the Services (taken as a whole) during each calendar month of your Services term. “Availability” is computed as follows:

Downtime: Any period when you are unable to access the SaaS Services (taken as a whole).

Maximum Available Minutes: the total accumulated minutes during a calendar month that the Services are deployed.

Service Credits
You are eligible to receive a service credit if Availability during a calendar month falls below 99.5% and you are detrimentally impacted. The service credit will equal 10% of the applicable Services fees paid for such month for each full percentage point Availability falls below 99.5%, but not to exceed 50%. For example, if Availability during a calendar month is equal to 97.5%, then the available service credit is equal to 20% of the Services fees paid for such month.

Credit Request
To receive a service credit, you must request the credit by creating a support ticket using Precise Business Solutions Customer Portal  (https://precisebusiness.atlassian.net/servicedesk/customer/portals) or contacting Precise Business Solutions designee in writing within 30 days following the end of the calendar month you’re eligible to receive a credit. Precise Business Solutions will calculate Availability using its systems logs and records. You must be in good standing to receive a service credit hereunder. Any service credits will be applied to a future Services invoice. If no further invoices apply, any available service credit will be refunded to you. You may not unilaterally offset an invoice.

If you purchased the Services from a reseller and the reseller invoices you directly for such Services, you will receive the service credit directly from your reseller, and the reseller will receive a service credit directly from us.

Limitations
This SLA and the Service Level do not apply to any Availability issues:
Due to factors outside of our or our supplier’s reasonable control (for example, natural disaster, war, acts of terrorism, government action, or a network or device failure external to its data centers, including at your site or between your site and Precise Business Solution’s data center);
Caused by your use of the Services after we advised you to modify your use of the Services, if you did not modify use as advised;
Caused by your failure to (i) apply conforming updates to on premises software furnished as part of the SaaS Services or (ii) to apply updates to the supporting client-side applications;
With respect to non-production (e.g., test and trial) environments and/or preview, pre-release, beta or trial versions of the SaaS Services; and
During scheduled (communicated) maintenance.

Duo Products (All)

Duo Products are licensed separately pursuant to the Duo Service Terms and Conditions or similar agreement available at https://duo.com/legal/terms in effect at the time licensed.

Any press release by Customer using Duo Security’s name and/or logo shall be expressly approved in writing by Duo Security and Epicor.

Unit4 Products

Unit4 Products (formerly known as Coda Products) are licensed pursuant to the Unit4 Customer Software Licence and Support Agreement available at https://www.unit4.com/terms-and-conditions or similar agreement available at https://www.unit4.com/terms-and-conditions in effect at the time the Unit4 Product(s) are licensed.

Duet360 OneOffice Enterprise by Endowance

Duet360 OneOffice for Salesforce e-commerce by Endowance

Duet360 OneOffice Multi-Install by Endowance

Duet360 OneOffice for Salesforce CPQ by Endowance

Duet360 Oneoffice for Salesforce Service Cloud by Endowance

Duet360 OneOffice for Epicor ERP Service Management by Endowance

This application is offered by Endowance – an independent third party. Endowance offers an SLA and credits for their cloud-based applications, as follows:

Service Level Agreement
And Process
Endowance SaaS Services and Hosting Services

Overview
This SLA applies to Endowance’s SaaS-based services (“SaaS Services”) and hosting services (“Hosting Services”). The SaaS Services and Hosting Services are also referred to herein as “Services”.
If we do not achieve and maintain the Service Level for the Services as described in this SLA, you may be eligible for a credit towards a portion of your monthly Services fees. We will not modify the terms of your SLA during the initial term of your Services subscription; however, if you renew your subscription, the version of this SLA that is current at the time of renewal will apply throughout your renewal term. We will provide at least 90 days’ notice for adverse material changes to this SLA.

Delivery of Services
Endowance will perform the Services in accordance with its standard policies and procedures then in effect.

Service Level

Endowance commits to provide 99.5% availability of the Services (taken as a whole) during each calendar month of your Services term. “Availability” is computed as follows:

Maximum Available Minutes – Downtime

Maximum Available Minutes             x 100

Downtime: Any period of time when you are unable to access the Services (taken as a whole).

Maximum Available Minutes: the total accumulated minutes during a calendar month that the Services are

deployed.

Service Credits

Customer is eligible to receive a service credit if Availability during a calendar month falls below 99.5% and Customer

is detrimentally impacted. The service credit will equal 10% of the applicable Services fees paid for such month

for each full percentage point Availability falls below 99.5%, but not to exceed 100%. For example, if Availability during

a calendar month is equal to 97.5%, then the available service credit is equal to 20% of the SaaS Services fees paid

for such month.

Credit Request
To receive a service credit, you must request the credit by emailing Endowance in writing within 30 days following the end of the calendar month you’re eligible to receive a credit. Endowance will calculate Availability using its systems logs and records. You must be in good standing to receive a service credit hereunder. Any service credits will be applied to a future Services invoice. If no further invoices apply, any available service credit will be refunded to you. You may not unilaterally offset an invoice.
If you purchased the Services from a reseller and the reseller invoices you directly for such Services, you will receive the service credit directly from your reseller, and the reseller will receive a service credit directly from us.

Limitations

This SLA and the Service Level do not apply to any Availability issues:

Due to factors outside of our or our Supplier’s reasonable control (for example, natural disaster, war, acts of terrorism, government action, or a network or device failure external to our data centers, including at your site or between your site and our data center);

Caused by your use of the Services after we advised you to modify your use of the Services, if you did not modify your use as advised;

Caused by your failure to (i) apply conforming updates to on premises software furnished to you as part of the SaaS Services or (ii) to apply updates to the supporting client-side applications;

With respect to non-production (e.g., test and trial) environments and/or preview, pre-release, beta or trial versions of the SaaS Services; and

During scheduled (communicated) maintenance.

Product

Third party billing details

ABS for Eclipse, Failover, Per User, 1-9 Users #
ABS for Eclipse, Failover, Per User, 10-14 Users #
ABS for Eclipse, Failover, Per User, 15-24 Users #
ABS for Eclipse, Failover, Per User, 25-49 Users #
ABS for Eclipse, Failover, Per User, 50-74 Users #
ABS for Eclipse, Failover, Per User, 75+ Users #
ABS for P21, Failover, Per User 1-9 Users #
ABS for P21, Failover, Per User 10-14 Users #
ABS for P21, Failover, Per User 15-24 Users #
ABS for P21, Failover, Per User 25-49 Users #
ABS for P21, Failover, Per User 50-74 Users #
ABS for P21, Failover, Per User 75+ Users #

If a customer goes into failover mode, the following amounts will be charged directly by the vendor. All prices reflected in USD and are for a 30-day period:
1-9 USERS - $3,000.00
10-14 USERS - $3,750.00
15-24 USERS - $4,500.00
25-49 USERS - $5,500.00
50-74 USERS - $7,500.00
75+ USERS - $9,750.00

Buying Groups, Per Buying Group #

Additional setup fees will be charged directly to you by the Buying Group.

PMS INTEGRATION SW,COMPUTER-Rx PROMO #
PMS INTEGRATION S/W(EPIC-WILLOW)PROMO #
PMS INTEGRATION S/W(HBS-RxAXIS)PROMO #
PMS INTEGRATION S/W(McKESSON-PharmacyRx)PROMO #
PMS INTEGRATION S/W(OPUS-ISM)PROMO #
PMS INTEGRATION S/W(PDX-ENTERPRISE PHARMACY SYSTEM)PROMO #
PMS INTEGRATION S/W(PDX-PHARMACY SYSTEM)PROMO #
PMS INTEGRATION S/W(QS/1-NRx)PROMO #
PMS INTEGRATION S/W(QS/1-RxCare Plus)PROMO #
PMS INTEGRATION S/W(Rx30)PROMO #
PMS INTEGRATION S/W(McKESSON-Pharmaserv)PROMO #
PMS Integration SW,PioneerRx PROMO #

Your Pharmacy Management System (PMS) provider may require additional fees to integrate to Eagle. These fees are not part of this quote and not paid by Epicor. These POS integration fees need to be discussed with and paid to your PMS provider.

SINGLE STORE POINT OF RENTAL INTERFACE #
MULTISTORE POINT OF RENTAL INTERFACE #

Requires purchase of Point of Rental Enterprise from Point of Rental. All setup and installation of the integration with Point of Rental will be handled by Point of Rental and not Epicor.

Trading Partners via EPICOR VAN #

Epicor will have Additional EDI VAN Service Fees that they charge directly to you.

XCELLENET REMOTEWARE COMMUNICATIONS SERVER LICENSE-DIALUP & HIGH SPEED #

New sales and upgrades for Eagle OS/Linux and/or True Value comm will be subject to a fee from True Value for Afaria high speed or Remoteware, and a monthly support fee will be billed directly from True Value to the member's True Value Statement.

BisTrack Azure, Customer Write Database Access, SaaS on Azure #
LumberTrack Azure, Customer Write Database Access, SaaS on Azure #

Write Access includes access to version of database for customer to use for critical functions customers choose for stored procedures and other critical functions.

Epicor strongly encourages Customers who engage with write access to gain the required expertise, and test all events in a non production environment before deploying to a production environment. Even still, there can be unintended consequences, and inherent risks involved in Write Access. Nevertheless, Epicor believes its Customers know what is best for them and Epicor strives to support all Customer decisions, even ones we believe should not be undertaken (such as Write Access).

Please know that any use of Write Access can vitiate Epicor’s Product and Services warranty, Support obligation, and uptime Availability Standards. Further, Epicor may choose not to provide support or help address any issues or requests you might have if you engage in Write Access, and any support that is provided due to write access would be done on a time and material basis. Thus, all use after Write Access become AS-IS, WHERE IS, WITH ALL FAULTS.

Products

Related Notes

ADVANCED COOP CONVERSION VENDOR-VENDOR #
COOP CONVERSION VENDOR-VENDOR #

Includes up to 3 load files—FastChange, UPC, FastStart

Epicor ECM, Concurrent User SaaS #

Epicor ECM Guaranteed Access User SaaS #

The subscription to the Epicor ECM Software as a Service (SaaS) includes 10 GBs of storage plus 1 GB of storage per Guaranteed Access User and/or 2 GB of storage per Concurrent User, which will be aggregated as one storage pool available to all subscribers.  Storage use will be determined around the 15th day of the last month prior to the end of each calendar quarter.  The actual storage amount consumed will be rounded to the next full gigabyte and used as the basis for the next quarter’s storage charge and invoiced accordingly. 

E4W Seasonal POS Plus Package, per Station #

Your E4W Seasonal POS Plus Package Software is licensed based on seasonal use.  This means you cannot use such software in a production environment more than four (4) calendar months per calendar year.  In addition your total Seasonal POS Plus licenses cannot exceed twenty percent (20%) of your total Eagle Software point of sale and/or station licenses.

EAGLE MOBILE PLUS 1ST USER #

Installation and Device Licensing instructions are located on the Eagle Support Site. Go to www.epicor.com/eagle-customer-support/Eagle-Documentation, log in, click "Eagle Documentation", click "Mobile Products" and look for "Mobile Application installation and device licensing".

ECLIPSE PS EDI PLATINUM SERVICES TRADING PARTNERS 1-10 #

ECLIPSE PS EDI PLATINUM SERVICES TRADING PARTNERS 11-20 #

ECLIPSE PS EDI PLATINUM SERVICES TRADING PARTNERS 21-40 #

ECLIPSE PS EDI PLATINUM SERVICES TRADING PARTNERS 41-60 #

ECLIPSE PS EDI PLATINUM SERVICES TRADING PARTNERS 61-80 #

ECLIPSE PS EDI PLATINUM SERVICES TRADING PARTNERS 81-100 #

ECLIPSE PS EDI PLATINUM SERVICES TRADING PARTNERS 101-150 #

ECLIPSE PS EDI PLATINUM SERVICES TRADING PARTNERS 151-200 #

ECLIPSE PS EDI PLATINUM SERVICES TRADING PARTNERS 201-300 #

ECLIPSE PS EDI PLATINUM SERVICES TRADING PARTNERS 301-499 #

ECLIPSE PS EDI PLATINUM SERVICES TRADING PARTNERS 500+ (HOURS IN SOW) #

Licensing for Eclipse EDI Platinum Services is based on your number of trading partners.  If the number of trading partners increases, your monthly invoicing will automatically increase based on the then-current Epicor price list.  Your EDI consultant will work with you on what incremental monthly price to expect.

Epicor Commerce Base Standard, SaaS #

Epicor Commerce Base Pro, SaaS #

Epicor Commerce Base Enterprise, SaaS #

Epicor Commerce Signature Standard, SaaS #

Epicor Commerce Signature Pro, SaaS #

Epicor Commerce Signature Enterprise, SaaS #

Epicor Commerce Advanced Standard, SaaS #

Epicor Commerce Advanced Pro, SaaS #

Epicor Commerce Advanced Enterprise, SaaS #

Epicor Commerce Express,SaaS #

The Epicor Commerce Services must be implemented and configured by Epicor Professional Services, and all development and code work must be performed by Epicor or at Epicor’s direction unless otherwise agreed in writing. Epicor’s delivery of standard application support for the Epicor Commerce Service is subject to certain limitations; contact Epicor for details. Enhanced support is available for an additional fee. In addition to other limitations specified in the applicable Agreement, Epicor is not responsible for compliance obligations introduced by third party plug-ins or for any liability, information loss or unintended information disclosure caused by third party plug-ins.

Epicor MechanicNet Cloud CRM MTM, Standard - Closed Loop Marketing #

Notwithstanding any reference to a specified contract term in the Order Form, Customer’s Order is for a month-to-month term, and may be cancelled at any time upon 60 days’ written notice.

MechanicNet Cloud - Mobile Website and Texting #

MechanicNet Cloud - Mobile Website #

MechanicNet Cloud - Mobile Texting #

MechanicNet Cloud - Unlimited E-mails #

MechanicNet Cloud - Reputation Manager #

MechanicNet Cloud - Frequency Report #

Epicor MechanicNet Cloud Premium CRM MTM, Core Package #

Epicor MechanicNet Cloud Premium CRM MTM, Monthly Postcards, Per Postcard (U.S.) #

Epicor MechanicNet Cloud Premium CRM, MTM Monthly Postcards, Per Postcard (Canada) #

Epicor MechanicNet Cloud Premium CRM, MTM Monthly Postcards, Per Postcard, Overage (U.S.)

Epicor MechanicNet Cloud Premium CRM, MTM Monthly Postcards, Per Postcard, Overage (Canada)

MechanicNet Cloud - ATI Frequency Report #

Notwithstanding any reference to a specified contract term in the Order Form, Customer’s Order is for a month-to-month term, and may be cancelled at any time upon 60 days’ written notice.

Epicor Public Cloud Flex Option,
Concurrent User #

Kinetic/ERP Cloud:
For Kinetic/ERP Cloud customers subject to fluctuating seasonal demands or other time constraints that may prevent them from upgrading on cadence, this offering allows customer to defer the twice-a-year release upgrades for up to 90 days, for an additional subscription fee.  Subscribers to the Epicor Public Cloud Flex Option for Kinetic/ERP may opt to select among two or three alternate pre-selected dates for the release upgrade.  Additional fees may apply if a customer is unable to meet the pre-selected dates.

Epicor assumes all cloud customers will remain on cadence. It is the responsibility of the subscriber to notify Epicor that they wish to exercise their option to defer the upgrade, by submitting an EpicCare ticket before the stated deadline. If the subscriber does not notify Epicor via the standard process in a timely manner, they are subject to the regularly scheduled cadence upgrade. Participation in the program does not extend the test period. Subscribers to the Epicor Public Cloud Flex Option will continue to receive one month to test upgrade releases in their Pilot environment.

Epicor Prophet 21 Cloud:
For Epicor Prophet 21 Cloud customers subject to fluctuating seasonal demands or other time constraints that may prevent them from upgrading on cadence, this offering allows clients to defer the twice-a-year version upgrades for up to 120 days, for an additional subscription fee. Subscribers to the Epicor Public Cloud Flex Option for Prophet 21 may opt to select among any of the communicated dates for the Play upgrade and for the Production upgrade. Additional fees may apply if a customer is unable to meet the selected dates.

Epicor Service Pro Core by MSI Named User, SaaS #

Integration is currently available with ERP10 v10.2.500 and later.  If you are deploying for use with Prophet 21 or Eclipse, this is currently available on a stand-alone basis without integration.  If/when integration is available, you will be able to purchase the integration for an additional fee.

INGENICO ISMP MOBILE CREDIT CARD READER #
INGENICO ISMP MOBILE CREDIT CARD READER AND 3YR #

Supports Tablet POS and Windows Eagle Clients in Release 26.1

MOBILE MANAGER FIRST USER #

Installation and Device Licensing instructions are located on Eagle iSupport Site: www.activant.com/eagle-customer-support/ Eagle-Documentation and look for "Mobile Manager Installation and Customer Licensing" (EL8021)

Prophet 21 Core, Concurrent User SaaS *#

Epicor Public Cloud Additional Storage, per 512GB#

Customers with up to ninety-nine (99) Prophet 21 Core SaaS Concurrent users have 75 GB of total storage included for the production environment. Customers with one hundred (100) or more users have 150 GB of total storage included for the production environment.

Customers whose environments exceed these included capacities must purchase additional storage in 512GB increments at the then-current pricing. Alternatively, you can engage Epicor business consultants to help you manage your storage to minimize or avoid these additional fees.

SCHEDULINGPLUS BASE PACKAGE #
SCHEDULINGPLUS 1 YEAR PREPAID BASE PACKAGE #

If you or an employee with admin privileges add additional user(s) within the application above your initial subscription quantity, this will be considered as if you are also placing an order for additional services, which order shall be subject to and governed by the terms of our customer agreement. This order will incur additional charges at current monthly rates. By submitting this order, you represent that you have the authority to do so.

SECURE DATA BACKUP LICENSE #

The Service Specification can be found by logging into iSupport > Knowledge Agent > Eagle > Search "Epicor Secure Data Backup". THIS SERVICE MAY SERVE AS A PART OF—BUT NOT A SUBSTITUTE FOR—YOUR OVERALL DATA SECURITY AND BUSINESS CONTINUITY PROGRAM

SideKick360, All Base Analytics Module MTM, SaaS #
SideKick360, Maintenance Analysis Module MTM, SaaS #
SideKick360, Invoice Analysis Module MTM, SaaS #
SideKick360, Tire Analysis Module MTM, SaaS #
SideKick360 for Channel Programs, All Base Analytics Module MTM, SaaS #
SideKick360 for Channel Programs, Maintenance Analysis Module MTM, SaaS #
SideKick360 for Channel Programs, Invoice Analysis Module MTM, SaaS #
SideKick360 for Channel Programs, Tire Analysis Module MTM, SaaS #

Notwithstanding any reference to a specified contract term in the Order Form, Customer’s Order is for a month-to-month term, and may be cancelled at any time upon 60 days’ written notice.

TRANSOFT DATAPUMP GATEWAY #

1. Licensee is authorized to use the Product only to extract Epicor Eagle derived data via a single user PC to a single user software product—such as Microsoft Excel®, Access®, or an Epicor endorsed third-party multi-user product such as DQ Technologies.
2. Unless specifically authorized by Epicor, licensee shall not use the Product to provide Epicor Eagle derived data for use by others. This limitation includes but not limited to connection with a service bureau, time-share service, rental, support services arrangement, any Internet based applications such as but not limited to catalogs, retail, wholesale or distribution operations to other persons or entities.

TRANSOFT ODBC #

1. Licensee is authorized to use the Product only to extract Epicor Eagle derived data via a single user PC to a single user software product—such as Microsoft Excel®, Access®, or an Epicor endorsed third-party multi-user product such as DQ Technologies.
2. Unless specifically authorized by Epicor, licensee shall not use the Product to provide Epicor Eagle derived data for use by others. This limitation includes but not limited to connection with a service bureau, time-share service, rental, support services arrangement, any Internet based applications such as but not limited to catalogs, retail, wholesale or distribution operations to other persons or entities.

TRANSOFT ODBC #
TRANSOFT ODBC USER CHARGE #

1. Licensee is authorized to use the Product only to extract Epicor Eagle derived data via a single user PC to a single user software product—such as Microsoft Excel®, Access®, or an Epicor endorsed third-party multi-user product such as DQ Technologies.
2. Unless specifically authorized by Epicor, licensee shall not use the Product to provide Epicor Eagle derived data for use by others. This limitation includes but not limited to connection with a service bureau, time-share service, rental, support services arrangement, any Internet based applications such as but not limited to catalogs, retail, wholesale or distribution operations to other persons or entities.

UPGRADE TO EAGLE T110 2.93GHZ 8GBM 2X300GBHD LTO2 CPU #

Epicor does not allow redundant licenses on multiple CPU's for security and licensing enforcement reasons—Hardware Services will scrub all Epicor applications/licenses from your old CPU when installing a CPU upgrade.

TABLET POS SOFTWARE #

Tablet POS (Version 1) Limitations—Tablet POS has been designed to enable retail checkout on a tablet device. Specifically, Tablet POS was designed to enable scanning of barcoded items and checking out with a credit card that is integrated with Epicor Payment Exchange Service or charged to a house account.
This is a Limited Version of Tablet POS. The following limitations must be reviewed to ensure that this application is acceptable to you and appropriate for your business.
Dynamic Promotions feature is not available
Gift cards—in-store or network based (FDMS, etc.) cannot be used for checkout
Private label credit cards not branded by VISA, MC, AMEX and Discover cannot be used for checkout
Multiple selling units feature is not available
Tally items feature is not available
Special orders feature is not available
National Coop loyalty lookup is not available, but if the customer is in the Eagle system, they can be looked up and points rewarded to their account.
Cannot accept returns or credit items—including coupons
In addition, there may be other limitations that are not specifically listed above. Please check with your Epicor Account Manager if there are features you specifically are interested in before purchasing this product.
Please also note that we have plans designed to add additional functionality to our Limited Version release—including the functionality noted above. However, such plans are not a commitment, promise, or legal obligation to develop, deliver or release any future product, code, or functionality which incorporates or reflects any of these features. The development, release, and timing of any features or products remains at our sole discretion, and these features are presented herein strictly on a "when and if available" basis and may be subject to additional licensing and support fees.
With purchase of this order, you are acknowledging and accepting these limitations.

Cloud Production Environment Copy for Data Access #

A new Cloud Production Environment Copy for Data Access subscription includes 100GB of storage for the replicated production database. Once the customer’s database exceeds 100GB, there is an additional monthly fee for each additional increment of 100GB. Customers receive notifications when databases near the 100GB limit, and may submit an EpicCare request to receive the size and related details about their specific production database.

Epicor MechanicNet Cloud Premium CRM MTM - Texting #

MechanicNet Cloud - Mobile Website and Texting#

MechanicNet Cloud - Mobile Website#

MechanicNet Cloud - Mobile Texting#

MechanicNet Cloud - Unlimited E-mails#

MechanicNet Cloud - Reputation Manager#

MechanicNet Cloud - Frequency Report#

Epicor MechanicNet Cloud Premium CRM MTM, Core Package#

Epicor MechanicNet Cloud Premium CRM MTM, Monthly Postcards, Per Postcard (U.S.)#

Epicor MechanicNet Cloud Premium CRM MTM, Monthly Postcards, Per Postcard (Canada)#

Epicor MechanicNet Cloud Premium CRM MTM, Monthly Postcards, Per Postcard, Overage (U.S.)#

Epicor MechanicNet Cloud Premium CRM MTM, Monthly Postcards, Per Postcard, Overage (Canada)#

Epicor MechanicNet Cloud - ATI Frequency Report#

Notwithstanding any reference to a specified contract term in the Order Form, Customer’s Order is for a month-to-month term, and may be cancelled at any time upon 60 days’ written notice.

Automation Studio

SKU: 340-40298 – Automation Studio Connection
SKU: 340-40300 – Automation Studio Tasks
SKU: 340-40299 – Automation Studio On-Premises Agent

Additional Terms
* When using the Workato product, Customer agrees to Workato’s additional terms located at https://www.workato.com/legal/embedded-software-supplemental-terms

# Please note:
1. The Recipes and Connectors associated with the Workato product will not function independently of the Workato application.
2. Recipes and Connectors created by Customer are private by default, which means that only Customer has access to such Recipes and Connectors in its account. Customer can decide (in its sole discretion) to share the private Recipes and private Connectors with other users by marking them “public,” and Customer grants Workato an irrevocable, perpetual, transferable, sublicensable and worldwide license under any rights Customer has in those Recipes and Connectors that are marked public, to view, use, copy, modify and distribute those Recipes and Connectors. Those Recipes and Connectors will become part of the broader community Recipes and Connectors in the Workato Platform. Customer agrees that it will not assert any claim against Workato or any Workato users for infringement or misappropriation of any Recipes or Connectors which are similar to, or the same as, any Recipes and Connectors created by Customer.
3. The Workato product must be used in conjunction with Epicor Product Integration
4. Each connection may be used for up to 6 million tasks per year.  A task is defined as a unit of work performed every time a Recipe does an action (e.g., fetch data from an application by making an API call)
5. The applicable SLA for the Workato product is as follows (and this SLA applies in lieu of any other SLA or warranty remedy for the Workato application):

Workato Service Uptime
The Workato Embedded Edition will be available for use no less than 99.5% as measured on a calendar monthly basis (the “Service Commitment”). Customer may access monthly availability at http://status.workato.com. This Service Commitment excludes (i) scheduled maintenance typically performed during the hours of 10 pm to 6 am PT, beginning Friday evening, and typically lasting no more than two hours; (ii) emergency or unscheduled maintenance of up to 120 minutes per calendar month performed with reasonable advance notice, when possible; (iii) events of force majeure after taking reasonable precautions consistent with industry standards; (iv) acts outside of Workato’s reasonable control; (v) interruptions in utility service or third party networks that prevent internet users from accessing the Services; and (vi) Customer’s lack of availability to collaborate with Workato on incidents that require Customer’s participation to root cause and resolve the issue (collectively, the “Service Commitment Exceptions”). 

Service Level Credit:

1. Service Level Credit ("Service Credit") means the credit identified below, which may be offered to Customer in the event that Customer reports a Service Commitment of less than 99.49% where applicable fees have been paid for the applicable access to Workato Embedded Edition during the Term.  The measurement period is for a given calendar month, and the Service Credit applies to the pro rata amount of the annual subscription applicable to that month.

b.     In order to request a Service Credit, Customer must send an email request to: support@workato.com within ten (10) days after the last day of the calendar month in which the Service Commitment is not met (for example, if the unplanned downtime occurred during the month of August, Workato must receive Customer’s email between September 1st and September 10th). Failure to submit a request for Service Credits as required by the terms of this section will result in a forfeiture of any Service Credits that may be due to Customer.  Workato will review any requests for Service Credits during normal business hours and will issue applicable Service Credits to Customer as a credit towards future invoices. In the event that there is no future invoice, Workato will either issue a refund to Customer or grant Customer extended use rights to the Workato Embedded Edition after the expiration of the Term. In no event shall the total amount of Service Credits due to Customer, exceed the fees paid by Customer for the corresponding month when such Service Credit is requested. This section does not relieve the Customer of any of its payment obligations under the Agreement.

c.     Workato shall not owe Customer any Service Credits for failure to meet any Service Commitment where such failure arises from: (i) any Service Commitment Exceptions; or (ii) Customer or its authorized users’ (including Customers’) acts or omissions, negligent, willful misconduct, or any use of Customer account which impacts the performance, stability or availability of the Workato Embedded Edition.

d.     This section shall not apply during any trial or free subscription period of the Workato Embedded Edition.
e. If the Service Commitment is less than 99% for 3 consecutive calendar months, Customer may terminate the order for the Workato product upon written notice to Workato without penalty and receive a pro-rated refund of any unused, prepaid fees following the effective date of the termination. The foregoing is Customer’s sole and exclusive remedy for Workato’s failure to meet the Service Commitment.

Bundle Name

Includes

ANALYTICS BUNDLE ONE #

Compass Base Application
One Compass User Subscription
Inventory Planner (First Location)
Pricing Planner (First Location)
Training on Demand

ANALYTICS BUNDLE TWO #

Performance Manager (Enterprise)
Inventory Planner (First Location)
Pricing Planner (First Location)
Training on Demand

ANALYTICS BUNDLE THREE #

Performance Manager (Enterprise)
Compass Base Application
One Compass User Subscription
Inventory Planner (First Location)
Pricing Planner (First Location)
Training on Demand

ANALYTICS BUNDLE FOUR #

One Performance Manager
Inventory Planner (First Location)
Pricing Planner (First Location)
Training on Demand

ANALYTICS BUNDLE REMOTE #

One Inventory Planner Per Remote Location
One Pricing Planner Per Remote Location

AUTO EAGLE SE CORE S/W PACKAGE-2 POS #
AUTO EAGLE SE CORE S/W PACKAGE-2 POS -National Account #
AUTO EAGLE SE CORE S/W PACKAGE-3 POS #
AUTO EAGLE SE CORE S/W PACKAGE-3 POS -National Account #
AUTO EAGLE SE CORE S/W PACKAGE-4 POS #
AUTO EAGLE SE CORE S/W PACKAGE-4 POS -National Account #

Eagle Auto SE Package Includes the following:
Eagle O/S, Number of POS users and Offline POS users as indicated, A/R Pro, Category Pricing Plan, QuickRecall, Inventory Pro for Windows, Purchasing and Receiving, Label Printing First Loc, Electronic Journal First Loc, Enhanced Fax, Flex Forms, ITR, SART, Document Management First loc, Business Advisor, Doc Scanning, AConnex DX, Price & Inventory Update tool, iNet Connect, iNet eStatements, iNet eInvoices, iNet ePurchase Orders and Bar Code Scanning.

AUTO EAGLE SE USER #
AUTO EAGLE SE USER-National Account #

WIN POS , Network Acess, Off LINE POS , Watchdog ISS KASPERSKY AV/PC, Special Order, Bar Code, Dyn Promo, Business Advisor, Biometric Lic, Lost Sales, Sign Capt Lic, Cash Balancing, N Series, Alternate Items, Quick Recall, Quick View

CONSUMER ENGAGEMENT BUNDLE ONE #

In Store Gift Card, First Location
Gift and List Registry, First Location
Eagle Loyalty Manager, First Location
Training on Demand

CONSUMER ENGAGEMENT BUNDLE TWO #

Gift and List Registry, First Location
iNet eBusiness Suite, First Location
Training on Demand

CONSUMER ENGAGEMENT BUNDLE THREE #

In Store Gift Card, First Location
Gift and List Registry, First Location
Training on Demand

CONSUMER ENGAGEMENT REMOTE BUNDLE #

In Store Gift Card, Per Remote Location
Gift and List Registry, Per Remote Location
Eagle Loyalty Manager, Per Remote Location
Training on Demand

E4W CORE SW PLANNER PACKAGE #

Includes following applications - activation of applications will be determined based on individual order requirements; any associated implementation and/or hardware will be sold separately:
Inventory Planner, First Location
Pricing Planner, First Location
1 Copy of Performance Manager
1 Copy of Mobile Manager

Eagle KNA Base Core SW Package,EPX-1 POS,SaaS #

Eagle OS, Technology Foundation Pack, POS for Windows (single user), Quotes & Bids (single user), Quotes & Bids Pro (single user), Offline Server Management, Offline POS (single user), Eagle OS User (single user), Network Access & License (single user), Touchscreen License (single user), Consumer Display License (single user), Biometric Fingerprint Reader License (single user), Digital Receipts, Bar-Code Scanning, Dynamic Promotions (single user), Accounts Receivable for Windows, Accounts Receivable Pro, Advanced Special Order, Inventory for Windows, Purchasing and Receiving, Inventory Pro, Label Printing (single location), Document Management (single location), Signature Capture (single user), e-Docs Connect, iNet e-Statements, e-Invoices, e-Purchase Orders, Eagle Catalog for Windows, Mobile Inventory (single location), RF Terminal License (single user), Performance Manager (single user), Mobile Manager (single user), System Audit and Reporting Tools (single location), Inventory Update Tool, Catalog Update Tool, Price Update Tool, General Ledger Tools Import Bundle (single location), BlueTarp Integration, QuickBooks Integration, Vendor Communications, EPX Direct, Eagle Hosted Server, One-Time Password Pro, Watchdog ISS Gateway, Secure Data Back-up & TOD T1  

Eagle KNA Base Core SW Package,EPX-1 POS,Subscription #

Eagle OS, Technology Foundation Pack, POS for Windows (single user), Quotes & Bids (single user), Quotes & Bids Pro (single user), Offline Server Management, Offline POS (single user), Eagle OS User (single user), Network Access & License (single user), Touchscreen License (single user), Consumer Display License (single user), Biometric Fingerprint Reader License (single user), Digital Receipts, Bar-Code Scanning, Dynamic Promotions (single user), Accounts Receivable for Windows, Accounts Receivable Pro, Advanced Special Order, Inventory for Windows, Purchasing and Receiving, Inventory Pro, Label Printing (single location), Document Management (single location), Signature Capture (single user), e-Docs Connect, iNet e-Statements, e-Invoices, e-Purchase Orders, Eagle Catalog for Windows, Mobile Inventory (single location), RF Terminal License (single user), Performance Manager (single user), Mobile Manager (single user), System Audit and Reporting Tools (single location), Inventory Update Tool, Catalog Update Tool, Price Update Tool, General Ledger Tools Import Bundle (single location), BlueTarp Integration, QuickBooks Integration, Vendor Communications, EPX Direct & TOD T1

Eagle KNA Base Core SW Package,Gateway-1 POS,SaaS #

Eagle OS, Technology Foundation Pack, POS for Windows (single user), Quotes & Bids (single user), Quotes & Bids Pro (single user), Offline Server Management, Offline POS (single user), Eagle OS User (single user), Network Access & License (single user), Touchscreen License (single user), Consumer Display License (single user), Biometric Fingerprint Reader License (single user), Digital Receipts, Bar-Code Scanning, Dynamic Promotions (single user), Accounts Receivable for Windows, Accounts Receivable Pro, Advanced Special Order, Inventory for Windows, Purchasing and Receiving, Inventory Pro, Label Printing (single location), Document Management (single location), Signature Capture (single user), e-Docs Connect, iNet e-Statements, e-Invoices, e-Purchase Orders, Eagle Catalog for Windows, Mobile Inventory (single location), RF Terminal License (single user), Performance Manager (single user), Mobile Manager (single user), System Audit and Reporting Tools (single location), Inventory Update Tool, Catalog Update Tool, Price Update Tool, General Ledger Tools Import Bundle (single location), BlueTarp Integration, QuickBooks Integration, Vendor Communications, Payment Gateway (single location), Payment Gateway Debit Processing (single location), Eagle Hosted Server, One-Time Password Pro, Watchdog ISS Gateway, Secure Data Back-up & TOD T1

Eagle KNA Base Core SW Package,Gateway-1 POS,Subscription #

Eagle OS, Technology Foundation Pack, POS for Windows (single user), Quotes & Bids (single user), Quotes & Bids Pro (single user), Offline Server Management, Offline POS (single user), Eagle OS User (single user), Network Access & License (single user), Touchscreen License (single user), Consumer Display License (single user), Biometric Fingerprint Reader License (single user), Digital Receipts, Bar-Code Scanning, Dynamic Promotions (single user), Accounts Receivable for Windows, Accounts Receivable Pro, Advanced Special Order, Inventory for Windows, Purchasing and Receiving, Inventory Pro, Label Printing (single location), Document Management (single location), Signature Capture (single user), e-Docs Connect, iNet e-Statements, e-Invoices, e-Purchase Orders, Eagle Catalog for Windows, Mobile Inventory (single location), RF Terminal License (single user), Performance Manager (single user), Mobile Manager (single user), System Audit and Reporting Tools (single location), Inventory Update Tool, Catalog Update Tool, Price Update Tool, General Ledger Tools Import Bundle (single location), BlueTarp Integration, QuickBooks Integration, Vendor Communications, Payment Gateway (single location), Payment Gateway Debit Processing (single location) & TOD T1

ACE Eagle 1 POS Core Software,EPX,SaaS #

Eagle OS, Technology Foundation Pack, POS for Windows (single user), Quotes & Bids (single user), Quotes & Bids Pro (single user), Offline Server Management, Offline POS (single user), Eagle OS User (single user), Network Access & License (single user), Touchscreen License (single user), Consumer Display License (single user), Biometric Fingerprint Reader License (single user), Digital Receipts, Bar-Code Scanning, Dynamic Promotions (single user), Accounts Receivable for Windows, Accounts Receivable Pro, Advanced Special Order, Inventory for Windows, Purchasing and Receiving, Inventory Pro, Label Printing (single location), Document Management (single location), Signature Capture (single user), Document Scanning (first user), e-Docs Connect, iNet e-Statements, e-Invoices, e-Purchase Orders, Eagle Catalog for Windows, Mobile Inventory (single location), RF Terminal License (99 users), Performance Manager (single user), Mobile Manager (single user), System Audit and Reporting Tools (single location), Inventory Update Tool, Catalog Update Tool, Price Update Tool, General Ledger Tools Import Bundle (single location), BlueTarp Integration, QuickBooks Integration, Vendor Communications, EPX Direct 1st Location, Eagle Hosted Server, One-Time Password Pro, Watchdog ISS Gateway, Secure Data Back-up & TOD T1

ACE Eagle 1 POS Core Software,Gateway,SaaS #

Eagle OS, Technology Foundation Pack, POS for Windows (single user), Quotes & Bids (single user), Quotes & Bids Pro (single user), Offline Server Management, Offline POS (single user), Eagle OS User (single user), Network Access & License (single user), Touchscreen License (single user), Consumer Display License (single user), Biometric Fingerprint Reader License (single user), Digital Receipts, Bar-Code Scanning, Dynamic Promotions (single user), Accounts Receivable for Windows, Accounts Receivable Pro, Advanced Special Order, Inventory for Windows, Purchasing and Receiving, Inventory Pro, Label Printing (single location), Document Management (single location), Signature Capture (single user), Document Scanning (first user), e-Docs Connect, iNet e-Statements, e-Invoices, e-Purchase Orders, Eagle Catalog for Windows, Mobile Inventory (single location), RF Terminal License (99 users), Performance Manager (single user), Mobile Manager (single user), System Audit and Reporting Tools (single location), Inventory Update Tool, Catalog Update Tool, Price Update Tool, General Ledger Tools Import Bundle (single location), BlueTarp Integration, QuickBooks Integration, Vendor Communications, Gateway Payment Processing & Gateway Debit, 1st Location, Eagle Hosted Server, One-Time Password Pro, Watchdog ISS Gateway, Secure Data Back-up & TOD T1

ACE Eagle 4 POS Core Software,EPX,Subs #

Eagle OS, Technology Foundation Pack, POS for Windows (4 users), Quotes & Bids (4 users), Quotes & Bids Pro (4 users), Offline Server Management, Offline POS (4 users), Eagle OS User (4 users), Network Access & License (4 users), Touchscreen License (4 users), Consumer Display License (4 users), Biometric Fingerprint Reader License (4 users), Digital Receipts, Bar-Code Scanning, Dynamic Promotions (4 users), Accounts Receivable for Windows, Accounts Receivable Pro, Advanced Special Order, Inventory for Windows, Purchasing and Receiving, Inventory Pro, Label Printing (single location), Document Management (single location), Signature Capture (4 users), Document Scanning (first user), e-Docs Connect, iNet e-Statements, e-Invoices, e-Purchase Orders, Eagle Catalog for Windows, Mobile Inventory (single location), RF Terminal License (99 users), Performance Manager (4 users), Mobile Manager (single user), System Audit and Reporting Tools (single location), Inventory Update Tool, Catalog Update Tool, Price Update Tool, General Ledger Tools Import Bundle (single location), BlueTarp Integration, QuickBooks Integration, Vendor Communications, EPX Direct 1st Location & TOD T1

ACE Eagle 4 POS Core Software,Gateway,Subs #

Eagle OS, Technology Foundation Pack, POS for Windows (4 users), Quotes & Bids (4 users), Quotes & Bids Pro (4 users), Offline Server Management, Offline POS (4 users), Eagle OS User (4 users), Network Access & License (4 users), Touchscreen License (4 users), Consumer Display License (4 users), Biometric Fingerprint Reader License (4 users), Digital Receipts, Bar-Code Scanning, Dynamic Promotions (4 users), Accounts Receivable for Windows, Accounts Receivable Pro, Advanced Special Order, Inventory for Windows, Purchasing and Receiving, Inventory Pro, Label Printing (single location), Document Management (single location), Signature Capture (4 users), Document Scanning (first user), e-Docs Connect, iNet e-Statements, e-Invoices, e-Purchase Orders, Eagle Catalog for Windows, Mobile Inventory (single location), RF Terminal License (99 users), Performance Manager (4 users), Mobile Manager (single user), System Audit and Reporting Tools (single location), Inventory Update Tool, Catalog Update Tool, Price Update Tool, General Ledger Tools Import Bundle (single location), BlueTarp Integration, QuickBooks Integration, Vendor Communications, Payment Gateway Credit Processing & Debit, 1st Location & TOD T1

Eagle MultiStore Software, per remote, SaaS #

Multi-Store (single location), Document Management (single location), System Audit and Reporting Tools (single location), Label Printing (single location), Mobile Inventory, Technology Foundation Pack (single location), Stock Transfer Balancing (single location), RF Terminal User License (single user), Vendor Rebates, Lot Tracking and General Ledger Tools Import Bundle (single location)

Eagle MultiStore Software, per remote, Subscription #

Multi-Store (single location), Document Management (single location), System Audit and Reporting Tools (single location), Label Printing (single location), Mobile Inventory, Technology Foundation Pack (single location), Stock Transfer Balancing (single location), RF Terminal User License (single user), Vendor Rebates, Lot Tracking and General Ledger Tools Import Bundle (single location)

Eagle KNA Base Core SW Package-1 POS #

Base Eagle OS License and Eagle N Series
Technology Foundation Pack, First Location
Off-Line Server Management
1 Full Eagle POS for Windows with Offline and Q&B/Q&B Pro
1 Touchscreen License
1 Consumer Display License
1 Biometric Fingerprint Reader License
Digital Receipts
Barcode Scanning
Dynamic Promotions
Accounts Receivable PRO for Windows w/Open Item Accounting /QuickRecall/Category Pricing Plan
Inventory PRO for Windows (incl Purchasing and Receiving)
Document Management, First Location
Advanced Special Orders
Signature Capture, First Station
Document Scanning, First User
System Audit & Reporting Tools, First Location
Eagle Catalog for Windows
Price & Inventory Update Tool, Catalog Update Tool, G/L Import Tools Bundle
Mobile Inventory, First Location
1 RF Terminal User License
Label Printing, First Location
1 Performance Manager, Single User
1 Mobile Manager, Single User
Inet Connect + iNet eStatements, eInvoices, ePurchase Orders
Quickbooks Integration
BlueTarp Integration
Training on Demand

EAGLE RETAIL CORE SW PACKAGE 6 POS #

This core package includes following applications - activation of applications will be determined based on individual order requirements; any associated implementation and/or hardware will be sold separately.
Eagle Operating System with Eagle N Series
Technology Foundation Pack
6 Retail Eagle for Windows POS (includes POS/User/Net Access/Net License)
6 Quote & Bids Per Station
6 Quotes & Bids Pro Per Station
Offline Server Management
6 Offline POS Per Station
6 Touchscreen Licenses
6 Consumer Display Licenses
6 Biometric Fingerprint Reader Licenses
Advanced Special Orders
Price Checker Software
Digital Receipts
Barcode Scanning
6 Dynamic Promotions Per Station
Accounts Receivable/Accounts Receivable Pro for Windows
Inventory/Purchasing & Receiving/Inventory Pro for Windows
Label Printing, First Location
Document Management, First Location
Inventory Planner, First Location
6 Signature Capture Per Station
Document Scanning, First User
iNet Connect with iNet eStatements, eInvoices, ePurchase Orders
Eagle Fax and Enhanced Fax
Mobile Inventory, First Location
1 Linebuster User
1 RF Terminal User License
1 Performance Manager Per Station
1 Mobile Manager Per Station
System Audit Reporting Tools, First Location
Training On Demand
Inventory Update Tool
Catalog Update Tool
Price Update Tool
General Ledger Import Bundle (includes G/L Import, Promotions Import, Budget Import)
Eagle Catalog for Windows
1 Business Advisor Per Station (existing)
BlueTarp Integration
Quickbooks Integration

EAGLE N SERIES MULTISTORE PER REMOTE #
EAGLE N SERIES MULTISTORE UPGRADE PER REMOTE #

Includes Per Each Remote Location:
Technology Foundation Pack, Additional Location
Multistore Software Per Location
Document Management, Additional Location
Inventory Planner, Additional Location
System Audit and Reporting Tools, Additional Location
Label Printing, Additional Location
Stock Transfer Balancing, Per Remote Location
Mobile Inventory, Additional Location
1 RF Terminal User License
1 Performance Manager per Station
Quickbooks Integration designed for single-store operations only.

EAGLE STATION LICENSE 1-5 USERS PER USER #
EAGLE STATION LICENSE 6-10 USERS PER USER #
EAGLE STATION LICENSE 11-20 USERS PER USER #
EAGLE STATION LICENSE 21-50 USERS PER USER #
EAGLE STATION LICENSE 51-100 USERS PER USER #
EAGLE STATION LICENSE 101-200 USERS PER USER #
EAGLE STATION LICENSE 201+ USERS PER USER #

1 - POS for Windows
1 - POS to Quotes and Bids for Windows
1 - Upgrade Quoted and Bids to Quoted and Bids Pro
1 - Eagle OS User License
1 - Network Access Session
1 - Offline POS for Windows
1 - Touchscreen License
1 - Consumer Display License
1 - Biometric Fingerprint Reader License
1 - Dynamic Promotion Station
1 - Signature Capture Station
Training on Demand

Eagle Station Software,per station,SaaS #

POS for Windows (single user), Quotes & Bids (single user), Quotes & Bids Pro (single user), Offline POS (single user), Eagle OS User (single user), Network Access & License (single user), Touchscreen License (single user), Consumer Display License (single user), Biometric Fingerprint Reader License (single user), Dynamic Promotions (single user), Signature Capture (single user), Business Advisor with Viewers (single user) & TOD T1

Eagle Station Software,per station,Subscription #

POS for Windows (single user), Quotes & Bids (single user), Quotes & Bids Pro (single user), Offline POS (single user), Eagle OS User (single user), Network Access & License (single user), Touchscreen License (single user), Consumer Display License (single user), Biometric Fingerprint Reader License (single user), Dynamic Promotions (single user), Signature Capture (single user), Business Advisor with Viewers (single user) & TOD T1

EAGLE STATION UPGRADE LICENSE #

Station Upgrade/Replacement Package Includes following applications—activation of applications will be determined based on individual order requirements; any associated implementation and/or hardware will be sold separately:
1 Point of Sale Terminal License
1 Quotes and Bids
1 Quotes and Bids Pro
1 Offline
1 Touchscreen License
1 Consumer Display License
1 Biometric Fingerprint Reader License
1 Dynamic Promotions
1 Signature Capture
1 Training on Demand User

ENTERPRISE BUNDLE #

Advance Receiving For Windows
Bills Of Material For Windows
In-Store Gift Card-Local
Compass Analytics
1 - Compass User License
A/P&G/L For Windows
Pricing Planner - First Location
Eagle Loyalty and Loyalty Manager
Inventory Planner - First Location
Vendor Report Card Software

ENTERPRISE MULTISTORE 1-5 STORES PER REMOTE #
ENTERPRISE MULTISTORE 6-10 STORES PER REMOTE #
ENTERPRISE MULTISTORE 11-20 STORES PER REMOTE #
ENTERPRISE MULTISTORE 21-50 STORES PER REMOTE #
ENTERPRISE MULTISTORE 51 PLUS STORES PER REMOTE #

Multi-Store Software
Per Location
Document Management Additional Location Per Location
System Audit and Reporting Tool Additional Location Per Location
Label Printing Additional Location
Mobile Inventory Additional Location
Performance Manager Per Station
Technology Foundation Package Additional Location
Stock Transfer Balancing Additional Location Per Location
1 RF Terminal User License

ENTERPRISE MULTISTORE BUNDLE #

Inventory Planner Additional Location
Per Location
Pricing Planner Additional Location
Per Location
In-Store Gift Card Additional Location
Per Location
Eagle Loyalty And Loyalty Manager Additional Location Per Location

Epicor Eclipse Core

DMS Company Account, Solar Users, Outbound Email, Signature Capture and Time Clock

Financials Core

General Ledger, Accounts Receivable, Accounts Payable, Petty Cash, Advanced Allocations, Payment Instruments, Positive Pay, MICR Check Printing, Deferred Revenue Accounting, HCM Link, Lockbox, Executive Dashboard, Business Process Management, Epicor Everywhere Framework, Enterprise Search Standard, Social Enterprise Standard, System Control, EDD Core, EDD Basic, and Service Connect Runtime

Operations Core

Inventory Management, Customer Managed Inventory, Supplier Managed Inventory, RoHS/WEEE Management, Shipping and Receiving, Purchasing Management, Job Management, Engineering (Enterprise Engineering), Scheduling, Order management, Estimate/Quote Management, Executive Dashboard, Business Process Management, Epicor Everywhere Framework, Enterprise Search Standard, Social Enterprise Standard, System Control, EDD Core, EDD Basic, and Service Connect Runtime

Advanced Supply Chain Bundle

Advanced Material Management, Landed Cost, Pack Out Management, Purchase Contracts 

Advanced Manufacturing Bundle 

Advanced Planning and Scheduling, Planning by Revision, Enhanced Quality Assurance, Advanced Unit of Measure, Advanced Production 

Fabrication Bundle 

 Advanced Production, Advanced Unit of Measure 

Assets Bundle

Asset Management, Maintenance Management 

Projects Bundle 

Project Management, Advanced Project Billing 

Multinational Bundle

Multiple books, Electronic Reports, Multicurrency Management, Multisite Management, Multiple GL 

Multinational for International Bundle

Multiple books, Electronic Reports, Multicurrency Management, Multisite Management, Multiple GL 

Kinetic Cores plus Industry Bundles 

Operations Core, Financials Core, Advanced Supply Chain Bundle, Advanced Manufacturing Bundle, Assets Bundle, Multinational for International Bundle, Projects Bundle 

Data Collection Bundle

Data Collection, Dynamic Documents

Epicor Financial Core for Building Supply,Concurrent User#

Epicor Financial Core for Building Supply,Concurrent User,SaaS#

Epicor Financial Core + Asset Management for Vision, Concurrent User #
Epicor Financial Core + Asset Management for Vision, Concurrent User #
Epicor Financial Core + Asset Management for Vision, Concurrent User, SaaS #

General Ledger, Accounts Payable, Advanced Allocations, Deferred Revenue Accounting, Petty Cash & Cash Management, Payment Instruments, Lockbox, Positive Pay, Accounts Payable US Automated Clearing House (ACH) and CPA005 templates, MICR Check, Business Process Management, Epicor Everywhere Framework, Enterprise Search Standard, Executive Dashboard, Epicor Data Discovery - (EDD) Standard, Epicor Learning, Data Management Tool, Integration to Building Supply (BisTrack/LumberTrack), Document Attach, Advanced Printing, 1 Web Service License

Propello Core Application Suite #

Includes: 1st location, one POS Register and one Named Application Suite User

Prophet 21 Core

P21 Users, Forms Design Package, DynaChange Portal (single User) and Signature Capture Software

Prophet 21 Core, Concurrent User SaaS *#

P21 Users, Forms Design Package, DynaChange Portal (single User),  Signature Capture Software and Epicor Learning Center

Smart Inventory Planning & Optimization Platform Bundle#

Smart Demand Planner
Smart Inventory Optimization
Smart Operational Analytics

WHOLESALE TRADE CORE SW PACKAGE #

Eagle Base License
1 Modem License
Accounts Payable for Windows
Accounts Receivable PRO for Windows incl Basic Laser Printing/QuickRecall/Category Pricing Plan
Bill of Materials for Windows
Eagle Catalog for Windows
General Ledger for Windows
Inventory Pro for Windows (incl Purchasing & Receiving)
Label Printing for Windows, First Location
Eagle FAX
ReQuest
ODBC Transoft Server
1 ODBC Transoft Client, single client license
Price Update Tools
System Audit and Reporting Tools, First Location
Vendor Rebates
Catalog and Inventory Update Tools

WT CORE BUNDLE 10 TO 14 USERS TO EAGLE OS #

User Bundle includes:
Eagle OS/Linux User License
Network Access/Network License
Advanced Order Management
(incl Advanced Order Entry, Pick, Pack, Ship; Flex forms; POS Flex Labels, Order Fulfillment, Advanced Special Orders )
POS/Order Entry
Quotes and Bids
Quotes and Bids PRO for Windows

XL Connect 7 Small Business Bundle

1 Live User
3 Remote Users
Cannot be combined with other XL Connect 7 bundles

XL Connect 7 Starter Bundle

2 Live Users
6 Remote Users
1 Broadcast User
Cannot be combined with other XL Connect 7 bundles

XL Connect 7 Enterprise Bundle

4 Live Users
15 Remote Users
1 Broadcast User
Cannot be combined with other XL Connect 7 bundles

Eagle to SaaS Conversion Base Core SW Package, EPX, 1 POS, SaaS #

Eagle OS, Technology Foundation Pack, POS for Windows (single user), Quotes & Bids (single user), Quotes & Bids Pro (single user), Offline Server Management, Offline POS (single user), Eagle OS User (single user), Network Access & License (single user), Touchscreen License (single user), Consumer Display License (single user), Biometric Fingerprint Reader License (single user), Digital Receipts, Bar-Code Scanning, Dynamic Promotions (single user), Accounts Receivable for Windows, Accounts Receivable Pro, Advanced Special Order, Inventory for Windows, Purchasing and Receiving, Inventory Pro, Label Printing (single location), Document Management (single location), Signature Capture (single user), e-Docs Connect, iNet e-Statements, e-Invoices, e-Purchase Orders, Eagle Catalog for Windows, Mobile Inventory (single location), RF Terminal License (single user), Performance Manager (single user), Mobile Manager (single user), System Audit and Reporting Tools (single location), Inventory Update Tool, Catalog Update Tool, Price Update Tool, General Ledger Tools Import Bundle (single location), BlueTarp Integration, QuickBooks, Integration, Vendor Communications, EPX Direct, Eagle Hosted Server, One-Time Password Pro, Watchdog ISS Gateway, Secure Data Back-up & TOD T1

Eagle to SaaS Conversion Base Core SW Package, Gateway, 1 POS, SaaS #

Eagle OS, Technology Foundation Pack, POS for Windows (single user), Quotes & Bids (single user), Quotes & Bids Pro (single user), Offline Server Management, Offline POS (single user), Eagle OS User (single user), Network Access & License (single user), Touchscreen License (single user), Consumer Display License (single user), Biometric Fingerprint Reader License (single user), Digital Receipts, Bar-Code Scanning, Dynamic Promotions (single user), Accounts Receivable for Windows, Accounts Receivable Pro, Advanced Special Order, Inventory for Windows, Purchasing and Receiving, Inventory Pro, Label Printing (single location), Document Management (single location), Signature Capture (single user), e-Docs Connect, iNet e-Statements, e-Invoices, e-Purchase Orders, Eagle Catalog for Windows, Mobile Inventory (single location), RF Terminal License (single user), Performance Manager (single user), Mobile Manager (single user), System Audit and Reporting Tools (single location), Inventory Update Tool, Catalog Update Tool, Price Update Tool, General Ledger Tools Import Bundle (single location), BlueTarp Integration, QuickBooks, Integration, Vendor Communications, Payment Gateway (single location), Payment Gateway Debit Processing (single location), Eagle Hosted Server, One-Time Password Pro, Watchdog ISS Gateway, Secure Data Back-up & TOD T1

Historically, Dell servers purchased from Epicor include parts availability for a period of 5 years, and Dell PCs purchased from Epicor include parts availability for a period of 3 years. At the conclusion of these parts availability periods, additional services may be offered by Epicor based on part availability. Additional fees may be applicable.

3 Years PCS
5 Years Servers

Item

Terms

AUTO EAGLE HOSTING BASE CORE #

Minimum Term—3 years

To use Eagle Hosting, your Eagle must have the PA-DSS flag set to "Yes".

In addition, by signing this order you also agree to the Hosted Eagle Service Specifications that is provided at iSupport > Knowledge Agent > Eagle > Search "Hosted Eagle".

EPX TRANSACTIONAL SECURITY PER TRANSACTION #

Minimum Term—2 years

Setup information is available in Online Help. Further, you agree that the specifications—and additional terms—for Transactional Security are described in the Transactional Security Service Specification datasheet, available on www.epicor.com/eaglenseries/emv.aspx. Billing for Transactional Security will be on a separate invoice.

HOSTED E4W SOFTWARE PER TERMINAL 1 TO 25 TERMINAL #
HOSTED E4W SOFTWARE PER TERMINAL 26 TO 50 TERMINAL #
HOSTED E4W SOFTWARE PER TERMINAL 51 or more TERMINAL #

Minimum Term—3 years

In addition, you also agree to the Hosted Eagle Service Specifications provided at iSupport > Knowledge Agent > Eagle > Search "Hosted Eagle". Please ensure that you access and review these important terms before signing.

HOSTING DATACENTER SETUP FEE #

Minimum Term—3 years

To use Eagle Hosting, your Eagle must have the PA-DSS flag set to "Yes".

In addition, you agree to the Hosted Eagle Service Specifications that is provided at iSupport > Knowledge Agent > Eagle > Search "Hosted Eagle".

PER TERMINAL HOSTED POS USER FEE #
PER TERMINAL HOSTED POS USER FEE FOR NATIONAL ACCOUNTS #

Minimum Term—3 years

In addition, you agree to the Hosted Eagle Service Specifications that is provided at iSupport > Knowledge Agent > Eagle > Search "Hosted Eagle”. Please ensure that you access and review these important terms before signing.

SCHEDULINGPLUS 1 YEAR PREPAID ADDITIONAL USER #

Minimum Term—2 years

SOHO WATCHDOG TOTAL SERVICE #
NSA2650 EPICOR WATCHDOG TOTAL SERVICE #
NSA2650 HIGH AVAILABILITY WATCHDOG TOTAL SERVICE #
NSA2650 WATCHDOG TOTAL SERVICE INCLUDES CAPTURE ATP #
NSA3600 WATCHDOG TOTAL SERVICE #
TZ300 WATCHDOG TOTAL SERVICE
TZ400 WATCHDOG TOTAL SERVICE #
TZ400W WIRELESS WATCHDOG TOTAL SERVICE #
TZ500 WATCHDOG TOTAL SERVICE #
TZ500HA WATCHDOG TOTAL SERVICE #

Minimum Term—2 years

TIMECLOCK PLUS SAAS 5-15 EMPLOYEES STANDARD V7 #
TIMECLOCK PLUS SAAS 16-25 EMPLOYEES STANDARD V7 #
TIMECLOCK PLUS SAAS 26-50 EMPLOYEES STANDARD V7 #
TIMECLOCK PLUS SAAS 51-100 EMPLOYEES STANDARD V7 #
TIMECLOCK PLUS SAAS 101-200 EMPLOYEES STANDARD V7 #
TIMECLOCK PLUS SAAS 201-300 EMPLOYEES STANDARD V7 #
TIMECLOCK PLUS SAAS 301-400 EMPLOYEES STANDARD V7 #
TIMECLOCK PLUS SAAS 5-15 EMPLOYEES PRO V7 #
TIMECLOCK PLUS SAAS 16-25 EMPLOYEES PRO V7 #
TIMECLOCK PLUS SAAS 26-50 EMPLOYEES PRO V7 #
TIMECLOCK PLUS SAAS 51-100 EMPLOYEES PRO V7 #
TIMECLOCK PLUS SAAS 101-200 EMPLOYEES PRO V7 #
TIMECLOCK PLUS SAAS 201-300 EMPLOYEES PRO V7 #
TIMECLOCK PLUS SAAS 301-400 EMPLOYEES PRO V7 #
TIMECLOCK PLUS SAAS 401-500 EMPLOYEES PRO V7 #

Minimum Term—2 years

TRANSACTIONAL SECURITY PER TRANSACTION #

Minimum Term—2 years

Setup information is available in Online Help.

Also, you agree that the specifications—and additional terms—for Transactional Security are described in the Transactional Security Service Specification datasheet, available on www.epicor.com/eaglenseries/emv.aspx. Billing for Transactional Security will be on a separate invoice.

EPN (ACONNEX) TRANSACTION FEE #

0.5%

EPN ECOMMERCE TRANSACTION FEE (Minimum Fee, 1% of online revenue) #
EPN B2C WEBSITE TRANSACTIONS #

Fee for anything ordered—core sales included
Includes Stock Orders and non-automotive parts and fluids
Fee assessed whether or not transaction includes use of Epicor Catalog
Distributor pays SMS button fee—aka “Mitchell button fee”
Minimum $100 fee per month

Tier Rate
First $10,000 1.00%
Second $10,000 0.95%
Third $10,000 0.90%
Fourth $10,000 0.85%
Above $40,000 0.80%

INET VENDOR DIRECT ERP #
INET VENDOR DIRECT PO #
INET VENDOR DIRECT PRICE CHANGES #

Price is US $0.03/kilo character with a US $25/month minimum, or local currency equivalent. Prices subject to change without notice.

Product Name

Product Specific Note

Spreadsheet Server Enterprise Bundle #
Spreadsheet Server Small Business Bundle #
Spreadsheet Server Starter Bundle #
Spreadsheet Server Additional Connector #
Spreadsheet Server Designer User #
Spreadsheet Server Distribution Manager #
Spreadsheet Server Power User #
Spreadsheet Server Viewer User #
XLC5 Broadcast to Spreadsheet Server Distribution Manager #
XLC5 Designer to Spreadsheet Server Power User #
XLC5 Developer to Spreadsheet Server Designer User #
XLC5 Drill Down to Spreadsheet Server Viewer User #
XLC5 Power to Spreadsheet Server Viewer User #
XLC5 to Spreadsheet Server Connector #
XLC7 Broadcast to Spreadsheet Server Distribution Manager #
XLC7 Live to Spreadsheet Server Power User #
XLC7 Remote to Spreadsheet Server Viewer #
XLC7 to Spreadsheet Server Connector #
Spreadsheet Server Additional Connector - Migration User #
Spreadsheet Server Designer User - Migration User #
Spreadsheet Server Distribution Manager - Migration User #
Spreadsheet Server Power User - Migration User #
Spreadsheet Server Viewer User - Migration User #
Spreadsheet Server Enterprise Bundle, Subscription #
Spreadsheet Server Small Business Bundle, Subscription #
Spreadsheet Server Starter Bundle, Subscription #
Spreadsheet Server Additional Connector, Subscription #
Spreadsheet Server Designer User, Subscription #
Spreadsheet Server Distribution Manager, Subscription #
Spreadsheet Server Power User, Subscription #
Spreadsheet Server Viewer User, Subscription #
XLC5 Broadcast to Spreadsheet Server Distribution Manager, Subscription #
XLC5 Designer to Spreadsheet Server Power User, Subscription #
XLC5 Developer to Spreadsheet Server Designer User, Subscription #
XLC5 Drill Down to Spreadsheet Server Viewer User, Subscription #
XLC5 Power to Spreadsheet Server Viewer User, Subscription #
XLC5 to Spreadsheet Server Connector, Subscription #
XLC7 Broadcast to Spreadsheet Server Distribution Manager, Subscription #
XLC7 Live to Spreadsheet Server Power User, Subscription #
XLC7 Remote to Spreadsheet Server Viewer, Subscription #
XLC7 to Spreadsheet Server Connector, Subscription #
Spreadsheet Server Additional Connector - Migration User, Subscription #
Spreadsheet Server Designer User - Migration User, Subscription #
Spreadsheet Server Distribution Manager - Migration User, Subscription #
Spreadsheet Server Power User - Migration User, Subscription #
Spreadsheet Server Viewer User - Migration User, Subscription #
Upgrade Spreadsheet Server Power to Spreadsheet Server Designer User #
Upgrade Spreadsheet Server Viewer to Spreadsheet Server Designer User #
Upgrade Spreadsheet Server Viewer to Spreadsheet Server Power User #

Insight Software:  Insight Software is not designed to store or to process – nor shall Customer use the Software to store or to process - personal health information within the scope of HIPAA nor information that is subject to the International Traffic in Arms Regulations ("ITAR").

#The following terms apply when insightsoftware Product is licensed:

Availability of SaaS Services. The Availability Time (as defined below) of the SaaS Service each calendar month during the SaaS Services Term will be no less than 99.5% (based upon an average 30-day month).
• Availability Time and Excused Downtime. Supplier shall provide the SaaS Services to Customer in order to permit users access to the SaaS Services at all times following the date hereof, during the term of SaaS Services except during: (a) such reasonable time as is necessary for Mainte[1]nance Activities (as defined below); (b) the occurrence of any Force Majeure Event; or (c) any down time in the SaaS Services caused by internet or cloud service providers or caused by other telecommunications facilities used by Customer and other users permitted hereunder ((a) through (c), collectively, “Excused Downtime” and such access time minus the Excused Down[1]time, the “Availability Time”).
• No Breach. Customer agrees that Supplier will not be in breach of this Agreement if its failure to provide the SaaS Services is due to Excused Downtime.

Service Credits. In the event of a failure by Supplier to meet the Service Availability minimum as set forth in Section 3 of this SLA, as Customer’s sole and exclusive remedy, at Customer’s request, Supplier shall provide service credits in accordance with the following matrix:
• a. First month of missed service availability minimum: The parties shall meet to discuss possible corrective actions;
• b. Second consecutive month: 10% of the Subscription Fee paid for the applicable month for the affected Service;
• c. Third consecutive month: 20% of the Subscription Fee paid for the applicable month for the affected Service;
• d. Fourth consecutive month: 30% of the Subscription Fee paid for the applicable month for the affected Service;
• e. Fifth consecutive month: 40% of the Subscription Fee paid for the applicable month for the affected Service; and
• f. Sixth consecutive month: 50% of the Subscription Fee paid for the applicable month for the affected Service.
• g. More than three consecutive months: Within thirty (30) days of such failure either Party shall have the option to terminate the entire Agreement and upon such termination, in addition to the service credits outlined above, Customer shall receive a refund of all prepaid subscription fees that are unearned as of the date written notice of such termination is received.

Maintenance Activities. The following will be maintenance activities undertaken by Supplier in respect of the SaaS Services (the “Maintenance Activities”):
• Normal maintenance activities that may or may not disrupt service (“Planned Maintenance Event”). Supplier will use reasonable commercial efforts to provide four (4) days advance notice of a Planned Maintenance Event and all work will be performed during a standard maintenance window between the hours of 3 a.m. to 6 a.m. EST for North America data centers, 8 p.m. to 11 p.m. CET for EMEA data centers, and 1 a.m. to 3 a.m. Sydney time for APAC data centers on any planned day or days for any such Planned Maintenance Events when commercially feasible. In addition, every third Sunday of each calendar month, Supplier reserves a three-hour window between 12:01am and 03:01am EST for general SaaS Services Maintenance Activities. DocuSign Envelope ID: 021214BC-CBCE-4B3A-99D5-A392C4C4CCE5 DocuSign Envelope ID: DC004201-7636-4537-A8B1-7D4E1A11A398Alliance ISV Partner Distribution Agreement (insightsoftware) 051121 Page 30 of 30 Confidential
• Maintenance required due to degradation of the SaaS Services (“Planned Emergency Mainte[1]nance Events”).Supplier will endeavour to provide 48-hours’ notice in advance if conditions per[1]mit and all work will be performed during a standard maintenance window on Wednesdays or Sundays from 3 a.m. to 6 a.m. Eastern Time.
• Maintenance required due to loss of service (“Unplanned Emergency Maintenance Events”). Supplier will utilize best efforts to notify Customer in advance if conditions permit.
• 8.1.4. Supplier may amend the service levels as defined in this Exhibit A periodically provided that: (a) Customer is informed in advance; and (b) the amendment does not materially alter the provisions of the Cloud Services.

Data Storage and Backup. Supplier will use commercially reasonable efforts to provide daily data backup of Customer’s data and upon Customer’s written request, Supplier shall provide a data file re[1]store (in the format used by Supplier to backup such data) based on the most recent data backup con[1]ducted for up to a six (6) calendar day retention period. Customer’s compliance with government laws and regulations associated with the creation, retention or disposition of computer generated data is the responsibility of Customer. Supplier is not responsible for the archiving or backup of Customer’s data files that are in use or open during the creation of an archive data set.

Please note:  For this purpose “Supplier means insightsoftware” and these terms supersede and replace any similar terms in the Agreement (such as Epicor’s standard SLA).