Other Materials

Epicor BisTrack Cloud ERP Services Specification (Single Tenant)

For single tenant SaaS or hosting-based services offerings supplied by Epicor applicable to Epicor BisTrack

(Updated December 17, 2017)

Epicor BisTrack Cloud ERP Services Specification - Azure Single Tenant

For Azure single tenant services offering supplied by Epicor applicable to Epicor BisTrack

(Updated November 11, 2022)

Epicor LumberTrack Cloud ERP Services Specification - Azure Single Tenant

For Azure single tenant services offering supplied by Epicor applicable to Epicor LumberTrack

(Updated November 11, 2022) 

Epicor Service Level Agreement and Services Specification for SaaS Services and Hosting Services

For Software as a Service (SaaS) and hosting-based services supplied by Epicor (excludes single tenant SaaS or hosting based services offerings applicable to Kinetic)

(Updated July 2024)

Epicor Business Associate Supplement

For use when Epicor is engaged as a Business Associate under HIPAA.

Epicor Controlled Release Agreement

For use with control release products or services furnished on an evaluation basis

(Updated January 9, 2020)

Epicor Cloud ERP Services Specification (Single Tenant)

For single tenant SaaS or hosting-based services offerings supplied by Epicor applicable to Kinetic. (Updated April 25, 2020)

Product Specific Terms and Third Party Applications Terms

Find product-specific terms and descriptive information for select Epicor products.

Acceptable Use Policy

For Software as a Services (SaaS), application management and/or other managed services Products offered by Epicor or its suppliers online

(Updated February 21, 2023)

Data Authorization – For Shops Participating In The SiriusXM for Shop Customers Program

Authorizes Epicor to collect certain data in connection with a SiriusXM for Shops Customer program.