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Deliver top-tier services on-site and in the field

Maintain equipment, optimize customer service, and keep all technicians and customer-support personnel informed with the Service and Asset Management capabilities of Epicor Kinetic. Get the benefits of the right tools to monitor and manage deployment, performance, and maintenance of company and customer assets:

  • Meet and exceed contractual obligations
  • Maintain visibility and clarity into service-level agreements
  • Organize and manage outstanding warranties
Explore Capabilities

Benefits

Reduced Response Times

Service and Asset Management capabilities provide quick responses to customer incidents, keeping your field operations informed and productive while allowing you to process returns quickly.

Data-Driven Decisions That Adjust in Real Time

With real-time insights across all aspects of production, from inventory levels to machine performance, your manufacturing team has the ability to make informed decisions quickly, adapt to changing conditions, and forecast more accurately.

Improved Maintenance Capabilities

Address maintenance request processing, planned preventative maintenance—according to predefined schedules—and ad hoc break/fix maintenance processing for a single piece or multiple pieces of equipment.

Essential Features

Service Management

Manage in-house repairs and basic offsite services or installations with the core service management capabilities of Kinetic.

Returned Material Authorization

Track returns and disposition processes across your organization using unique returned materials authorization (RMA) numbers that are part of the core module capabilities.

Maintenance Management

Manage production and facilities equipment maintenance needs by adding tools designed for maintenance request processing—including planned and ad hoc maintenance.

Case Management

Dig into field dispatching activities and let field service reps access online knowledge bases, customer field service calls, warranty info, and service contracts with built-in case management tools.

Service Contract and Warranty Management

Achieve timely and accurate execution of service contracts, including the ability to generate service-level agreements with automatic billing options. Service contracts can be established for specific products, customers, and service- level agreements—each with an expiration date that is automatically tracked for easy manual look-up.

 

Related

Sales Management

GRC

CRM

Kinetic Production Management

Kinetic Supply Chain Management

Business Intelligence and Analytics

Financial Management

Migration Tool

Project Management

Product Tours

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