Duet360 OneOffice Salesforce® Integration

An Epicor ISV Partner, Endowance Solutions brings a robust enterprise-level integration between Salesforce and Kinetic and Prophet 21. To date, they have over 450 successful Salesforce implementations and more than 170 customer integrations with Salesforce and industry-leading ERPs. They bring a tremendous depth of experience with Salesforce, manufacturing business processes, and streamlining the connections of isolated data between major business software systems. Their solutions will allow customers to build out business processes that can take advantage of the best parts of Salesforce and the best parts of Kinetic and Prophet 21, effectively extending the capabilities of both systems.

Solution Benefits

Endowance is well-known for its Packaged Integration Solutions (PIPs), such as Duet360 OneOffice, a backbone for connecting siloed information through prebuilt industry best practice business processes between applications like ERP, CRM, E-Commerce, and CPQ.

• Prebuilt solution can be deployed in a matter of weeks for rapid time to value
• Integration solution is fully managed by Endowance, freeing up technical staff
• Salesforce managed package delivers native Salesforce user experience & capabilities
• Optimize intricate processes and cater to sophisticated business requirements
• Reduce escalations by placing data at your team’s fingertips

Features

Duet360 OneOffice features comprehensive out-of-the-box data mappings, delivering greater efficiency, productivity, and accuracy to your business operations. Near real-time synchronization between business systems facilitates instant and accurate data access, providing a 360-degree view of your customers and business operations. Beyond the data mappings, Duet360 features:

• Comprehensive error handling & management in Salesforce.
• Business Logic & Transformations ensure data can seamlessly move between applications.
• Custom objects and fields are extended into Salesforce to support complex business needs like multi-company & multi-ERP.
• Support integrations with other Salesforce products like e-Commerce, CPQ, & Field Service.