Use embedded AI to interact within Epicor—get answers fast, improve productivity, and speed investment returns.
What is Epicor Agent?
Epicor Agent is a user interface tailored to your Epicor system, powered by the Microsoft Azure AI platform. Using natural language processing (NLP), it allows you to interact with your mission-critical ERP systems, as you would with a person. It can answer questions, provide links, and perform routine tasks to increase productivity and efficiency:
Benefits
Epicor Agent democratizes advanced AI technology for a wide range of business needs and sizes with practical use cases. We train Epicor Agent in English, but with the benefit of the Microsoft Azure AI platform’s conversational language understanding (CLU), you can say a command or ask a question in 96 different languages.
See CapabilitiesEpicor Agent answers queries on items, customers, suppliers, orders, and more, as well as initiating actions like creating quotes in the Epicor system, accessible via voice or text. It requires little user training while boosting productivity and efficiency, leading to a shorter time to value for your business.
By safely and securely accessing Microsoft Azure OpenAI when an answer isn't available in your Epicor system data, Epicor Agent enhances its problem-solving capability, providing quick responses to any question. This synergy broadens the scope of support, improving your information access and user experience.
According to a recent Gartner® report, “Supporting digital supply chain transformation with the use of emerging technologies remains a top-funded initiative for supply chain organizations.”
Read the ReportUse voice or text to enable Epicor Agent skills—specific tasks covering various functions within the Epicor system, including managing items, customers, suppliers, purchase orders, quotes, and more. These skills enable users to interact with the system using natural language, boosting efficiency and accessibility within the enterprise environment.
When you execute an Epicor Agent skill through voice or text, it’s response may be accompanied by an Adaptive Information Card with easy-to-select choices for more information and related supplemental tasks. This enhances user engagement and further streamlines your workload.
Epicor Agent runs on Android™ or iOS™ mobile devices, providing a quick and convenient way for workers in the field to use voice or text to access the information they need or complete a task in the Epicor system. When using the desktop, it is accessible via a messaging panel embedded in the Epicor system.
If a query to Epicor Agent falls outside the Epicor system scope—something like, “Who are the top lithium suppliers in this region?”—it will reach out to Azure OpenAI for that information, enhancing user support. Integrating with OpenAI through Azure ensures that AI-driven analyses and interactions adhere to regulatory requirements and industry standards, safeguarding your IP and customer and vendor information.
Epicor Agent has pre-trained Azure AI platform models that can process multiple types of data inputs or “modes” from the user, such as text, images, and voice from a mobile device. For example, a warehouse worker could take a picture of a part and ask Epicor Agent verbally about its availability. This enhances the flexibility and utility of user interactions.
Epicor Agent skills and functions are tailored to common tasks in each Epicor Industry ERP Cloud solution. In this manufacturing example, after you ask Epicor Agent to create a single-line quote, an RMA, or a single-line purchase order, you use an email button to send the form to your contact right then and there. You can also use Adaptive Information Card functions to select a sales order or AR invoice, and email for further collaboration.
