Get the product knowledge and industry expertise you need to keep your business running smoothly. Epicor Support helps you stay on track—choose self-service resources or speak with an experienced team member.
The award-winning EpicCare support portal is available 24/7, empowering you with information and resources on your schedule. Find answers easily on your own, and get assistance when you need it. EpicCare is your site for self-help resources, account information, support case updates, and other productivity-boosting tools.
Learn More in EpicCare
Epicor Resources
EpicCare offers proactive insights for an optimised self-service/assisted-service model. If you require more help, engage with an experienced, industry-wise support analyst.
Log In to EpicCareStay up to date with the latest product downloads and documentation from EpicWeb. The EpicWeb portal helps you stay current with Epicor solutions and tools.
Log In to EpicwebCloud Trust Center at status.epicor.com posts cloud notifications like scheduled maintenance or updates in the event of a rare outage. Subscribe to email or RSS feed alerts for your cloud products and datacenters.
status.epicor.comIf you’re having trouble registering for a portal or have a question about your account, get in touch with your customer account manager directly. If you’re unsure who to contact, chat with us and we’ll find the right person.
Find My Account ManagerStreamline your log ins with our single sign-on service Epicor Identity (IdP). Securely access the EpicCare support portal and the EpicWeb product site using one set of credentials.
Register For Single Sign-OnOnce you’re logged in to EpicCare, you can find support, billing, and contacts for your products. Your plan may include unlimited online, chat and/or phone problem resolution support.
If you have already completed the steps above or are still having trouble accessing EpicCare, chat with an account manager or email us at customercare@epicor.com.
Product documentation is in EpicWeb, where you can search and navigate all of the documentation available for your Epicor solution. Or, if you are signed in to EpicCare, EpicWeb can be found in the Solutions Portal dropdown in the upper right corner. If you have already completed the steps above and are still having trouble, contact your Customer Account Manager (CAM) or email us at customercare@epicor.com.
Types of documentation you may find for your product in EpicWeb include:
Login to EpicWeb for the latest software updates, fixes, enhancements, and upgrades.
If you have an Epicor product and an active service plan, we support your product. See a full list of products here.
Request your account number from the EpicCare log-in page under “Request My Account Number.” If you have an approved email address, you will receive an email with your account number.
Find frequently asked questions about IdP here.
Watch these videos for a detailed walkthrough of requesting a new customer account or service plan. If you need assistance, contact your account manager.
Tutorial: Request a User Account
Get a step-by-step walk-through to help you complete your new user registration and request an account. You can register here.